The representative will provide professional customer support, manage support tickets, and assist with client onboarding and product training. They will also perform technical troubleshooting, document findings, and maintain user guides in Spanish.
Provide technical support for specialized file types and implement localization solutions to optimize product utilization for clients. This includes managing workflows for software, websites, and e-learning content while collaborating with internal stakeholders.
Provide high-quality support across the full patent lifecycle, including filing, monitoring deadlines, and handling EP grant formalities. Manage client communications, liaise with foreign associates, and maintain accurate records systems.
Provide technical and business expertise for IAM SaaS offerings to support sales representatives during the pre-sales process. Conduct software demonstrations, deliver customer training, and collaborate with product managers to define use cases.
Provide technical and business expertise for IAM SaaS offerings to support sales representatives during the pre-sales process. Conduct software demonstrations, deliver customer training, and collaborate with product managers to define use cases.
