The Team Manager leads and mentors a team of Customer Success Professionals to drive retention, growth, and customer satisfaction. They are responsible for developing strategic initiatives, analyzing customer health data, and collaborating with cross-functional teams to optimize workflows.
Provide high-volume technical support to healthcare professionals via live chat, email, and phone while working alongside AI agents. Troubleshoot software issues, educate users on account options, and provide feedback to internal teams to improve the platform.
The Regulatory Partnerships Director will build and maintain trust with state healthcare regulatory boards to drive operational efficiency and compliance. This role involves managing the full lifecycle of consultative partnerships, from identifying opportunities to coordinating cross-functional implementation teams.
Assist customers through live chat, email, and phone support, primarily via phone. Provide customer feedback and maintain detailed product knowledge to support sales efforts.
