The External Affairs Manager will track legislative and regulatory developments while managing relationships with key healthcare stakeholders. They are responsible for organizing the external affairs function, including managing contract lobbyists and preparing briefing materials for leadership.
Lead, mentor, and develop a team of Customer Success Managers to drive retention, growth, and customer satisfaction within the healthcare SaaS sector. You will analyze customer data to mitigate churn, optimize workflows, and collaborate with cross-functional teams to align success strategies with business objectives.
Assist customers through live chat, email, and phone support, primarily via phone. Provide customer feedback and maintain detailed product knowledge to support sales efforts.
