Lead the successful implementation and onboarding of new customers for senior living community software. Manage projects ranging from single-community setups to complex multi-community deployments while coordinating with internal teams and vendors.
The Customer Success Manager manages the post-implementation relationship for an assigned portfolio to drive product adoption and long-term growth. They act as a trusted advisor by monitoring account health, providing strategic guidance, and collaborating across teams to ensure customer satisfaction.
The consultant will provide expertise in UKG Ready HCM implementation and configuration to deliver customized solutions for clients. They will work closely with clients to understand their needs and ensure high-quality service and satisfaction.
The consultant manages end-to-end UKG Ready payroll implementations and oversees the audit and parallel payroll process to ensure accuracy. They act as a bridge between payroll expertise and technical configuration, working directly with clients to build, test, and troubleshoot systems.
The Senior Implementation Benefits Workforce Technologist will lead the discovery, configuration, and testing of client benefit plans within the UKG Ready platform. This role manages the full-cycle implementation process, ensuring successful go-live and providing expert consulting to clients.
You will partner with senior living communities to translate engagement data into actionable strategies that improve resident outcomes and occupancy. Additionally, you will serve as the primary point of contact for clients, managing accounts and coaching teams to maximize HRIS system efficiency.
The Customer Success Specialist is responsible for the first-time resolution of delegated tasks and managing client relationships. They ensure customers feel supported and empowered through reliable follow-through and a focus on satisfaction.
The Client Success Manager serves as the primary point of contact for clients, managing accounts and ensuring they receive necessary HR support. They are responsible for optimizing HRIS systems, specifically UKG Ready, and streamlining HR operations for senior living providers.
