The Enrichment Program Manager will lead the design, scaling, and implementation of life enrichment programs, including the creation of SOPs and training materials. They will also manage program measurement, data analysis, and client onboarding to ensure successful service delivery.
The Customer Success Specialist is responsible for the first-time resolution of delegated tasks and managing client relationships. They ensure customers feel supported and empowered through reliable follow-through and a focus on satisfaction.
The Client Success Manager will serve as the primary point of contact for clients, managing accounts and ensuring they receive necessary support. They will also assist clients in maximizing HRIS systems, specifically UKG Ready, while streamlining HR operations.
The Payroll Implementation Specialist manages the successful implementation of client payroll services and serves as the primary payroll subject matter expert. This role is responsible for testing payroll modules, conducting user training, and performing process improvements.
Lead the successful implementation and onboarding of new customers for senior living community software. Manage projects ranging from single-community setups to complex multi-community deployments while coordinating with internal teams and vendors.
The Customer Success Manager manages the post-implementation relationship for an assigned portfolio to drive product adoption and long-term growth. They act as a trusted advisor by monitoring account health, providing strategic guidance, and collaborating across teams to ensure customer satisfaction.
The consultant manages end-to-end UKG Ready payroll implementations and oversees the audit and parallel payroll process to ensure accuracy. They act as a bridge between payroll expertise and technical configuration, working directly with clients to build, test, and troubleshoot systems.
