Troubleshoot and resolve complex product issues while serving as a point of escalation for customer inquiries. Collaborate with Product and Engineering teams to provide customer feedback and deploy fixes to improve the product ecosystem.
Podium
9 Remote Job Openings at Podium
Own the end-to-end compensation program, including equity and executive compensation, to attract and retain global talent. Partner with leadership to influence organization design, job architecture, and annual merit cycles.
Lead the evolution of the mobile ecosystem by designing high-performance architectures for AI Agents on iOS and Android. You will own the full mobile development lifecycle and mentor other engineers to scale agentic workflows and real-time interactions.
Manage relationships with high-value strategic clients to ensure satisfaction, product adoption, and value realization. Drive revenue growth through the renewal and expansion of the assigned customer portfolio.
Educate and qualify marketing-driven leads to create sales-ready opportunities and schedule demos. Collaborate with sales representatives to align Podium's AI solutions with prospect business objectives.
You will build and scale the AI Agent platform to handle high-volume, real-time conversational workflows across multiple channels. This involves designing APIs, managing the full software lifecycle, and collaborating with cross-functional teams to improve system performance and reliability.
You will design and build full-stack features while collaborating with product and design teams to ensure system reliability. Additionally, you will play a key role in mentoring team members and influencing technical architecture as the platform scales.
The Customer Success Manager will serve as the primary point of contact for SMB customers, driving product adoption and ensuring business value. They are responsible for managing renewals, identifying upsell opportunities, and acting as a customer advocate to internal product teams.
The Staff AI Engineer will build and scale the AI Agent platform, enabling high-volume, real-time conversational workflows. They will design and implement APIs and services to manage complex customer interactions and ensure system reliability.
