You will own features end-to-end from design to production while influencing architecture and maintaining system reliability. Additionally, you will mentor team members through code reviews and knowledge sharing to elevate the team's collective performance.
The Strategic Customer Success Manager will serve as the primary point of contact for Automotive Enterprise clients, driving product adoption and ensuring customer satisfaction. They are responsible for managing the customer lifecycle, securing renewals, and analyzing performance to demonstrate the value of Podium's AI platform.
The Senior Director of Engineering will own the technical architecture and roadmap for Podium's AI agent platform, including orchestration, memory, and reasoning systems. They will lead and grow an engineering team while driving the development of new agent capabilities from initial build to production scale.
Own the end-to-end development of VoIP features to create a modern phone service for AI agents. Influence system architecture and collaborate with product and design teams to ensure reliability and scalability.
Manage relationships with high-value strategic clients to ensure satisfaction, product adoption, and value realization. Drive revenue growth through the renewal and expansion of the assigned customer portfolio.
Educate and qualify marketing-driven leads to create sales-ready opportunities and schedule demos. Collaborate with sales representatives to align Podium's AI solutions with prospect business objectives.
You will build and scale the AI Agent platform to handle high-volume, real-time conversational workflows across multiple channels. This involves designing APIs, managing the full software lifecycle, and collaborating with cross-functional teams to improve system performance and reliability.
You will design and build full-stack features while collaborating with product and design teams to ensure system reliability. Additionally, you will play a key role in mentoring team members and influencing technical architecture as the platform scales.
The Customer Success Manager will serve as the primary point of contact for SMB customers, driving product adoption and ensuring business value. They are responsible for managing renewals, identifying upsell opportunities, and acting as a customer advocate to internal product teams.
The Staff AI Engineer will build and scale the AI Agent platform, enabling high-volume, real-time conversational workflows. They will design and implement APIs and services to manage complex customer interactions and ensure system reliability.
