Podium

Educate and qualify marketing-driven leads to create sales-ready opportunities and schedule demos. Collaborate with sales representatives to align Podium's AI solutions with prospect business objectives.

You will build and scale the AI Agent platform to handle high-volume, real-time conversational workflows across multiple channels. This involves designing APIs, managing the full software lifecycle, and collaborating with cross-functional teams to improve system performance and reliability.

You will design and build full-stack features while collaborating with product and design teams to ensure system reliability. Additionally, you will play a key role in mentoring team members and influencing technical architecture as the platform scales.

The Customer Success Manager will serve as the primary point of contact for SMB customers, driving product adoption and ensuring business value. They are responsible for managing renewals, identifying upsell opportunities, and acting as a customer advocate to internal product teams.

The Regional Customer Success Manager will own the success and health of a segment of small business customers by developing strategies to increase engagement, mitigate churn, and ensure they achieve their business goals using Podium's platform. Responsibilities include serving as the primary post-sales contact, driving product adoption, identifying upsell opportunities, and proactively managing renewals.

The Staff AI Engineer will build and scale the AI Agent platform, enabling high-volume, real-time conversational workflows. They will design and implement APIs and services to manage complex customer interactions and ensure system reliability.