The Manager, Customer Support will lead, coach, and develop a frontline team to ensure high-quality customer experiences while driving resolutions through automation and AI. They will also analyze support data to identify trends and partner with Product teams to improve overall product performance.
You will lead and develop a frontline support team while modernizing workflows through automation and AI to improve resolution rates. Additionally, you will analyze customer data to identify trends and partner with product teams to drive meaningful service improvements.
The Partner Marketing Manager will own the end-to-end strategy, sourcing, and onboarding of strategic partnerships to drive mutual value and growth. They will act as the primary liaison between external partners and internal teams while managing budgets, partner training, and performance analytics.
The Senior Project Manager owns the end-to-end implementation process for complex, multi-product customer accounts, ensuring projects are delivered on time and within budget. They act as the primary point of contact, coordinating between internal subject matter experts and clients to translate business needs into actionable implementation requirements.
The Customer Enablement Manager designs and maintains comprehensive training curricula to ensure hospital staff can effectively use PetDesk solutions. They facilitate live and virtual training sessions while partnering with internal teams to align educational content with customer needs and product updates.
The Principal Engineer will lead technical vision and architectural strategy while driving high-impact initiatives across engineering, product, and operations. They are responsible for overseeing end-to-end technical execution, ensuring system scalability, and fostering collaboration between cross-functional teams.
The Director, Implementation & Build will oversee portfolio health across hundreds of concurrent customer implementations by managing a team of five managers. This role involves refining operational workflows, reporting risk to executive leadership, and serving as the primary escalation point for complex customer issues.
