Own the strategy, roadmap, and execution of the CarePath platform to drive adoption and revenue growth. Collaborate with engineering and strategic partners to translate business requirements into scalable technical solutions for veterinary clinics.
PetDesk
9 Remote Job Openings at PetDesk
Lead and coach a team of Implementation Managers to ensure high-quality customer onboarding and ROI. Manage a high volume of concurrent implementations while serving as the senior escalation point for complex customer issues.
Lead the technical vision, architecture, and long-term engineering strategy for the CarePath Loyalty platform. Drive the design of scalable integrations and data pipelines while coordinating cross-functional execution to ensure on-time delivery of business outcomes.
The role focuses on the proactive defense and technical security infrastructure of the PetDesk website portfolio. Key duties include monitoring server logs, managing WAFs, and leading incident response and remediation efforts.
The Program Adoption Manager guides veterinary clinics through the implementation and launch of the CarePath platform, managing setup and training. They collaborate with cross-functional teams to scale onboarding processes and improve the overall customer experience.
Lead the onboarding and configuration process for new veterinary clinic customers to ensure a smooth transition to PetDesk software. Act as a trusted advisor by conducting training sessions, resolving technical issues, and managing a pipeline of 30-40 customers.
Independently manage a complex book of veterinary business to drive long-term retention and product adoption. Lead risk mitigation efforts and high-impact business reviews to demonstrate ROI and identify growth opportunities.
Drive growth by attracting new veterinary clinics and expanding existing customer relationships through the full sales cycle. Collaborate cross-functionally to guide prospects from initial discovery and demos through to onboarding and go-live.
Manage the post-sales experience for over 400 accounts to drive product adoption, retention, and customer satisfaction. Use data insights to identify risks and growth opportunities while leading business reviews to demonstrate ROI for veterinary practices.
