The Senior Project Manager owns the end-to-end implementation process for complex, multi-product customer accounts, ensuring projects are delivered on time and within budget. They act as the primary point of contact, coordinating between internal subject matter experts and clients to translate business needs into actionable implementation requirements.
The Customer Enablement Manager designs and maintains comprehensive training curricula to ensure hospital staff can effectively use PetDesk solutions. They facilitate live and virtual training sessions while partnering with internal teams to align educational content with customer needs and product updates.
The Principal Engineer will lead technical vision and architectural strategy while driving high-impact initiatives across engineering, product, and operations. They are responsible for overseeing end-to-end technical execution, ensuring system scalability, and fostering collaboration between cross-functional teams.
Manage the end-to-end implementation process for new customers, including requirements gathering, configuration, and training. Act as a trusted advisor to ensure successful software adoption while maintaining accurate documentation and reporting within the CRM.
The specialist will diagnose and resolve complex technical issues related to VoIP, SIP, and PBX systems for multi-site clients. They will also manage client-facing tickets, provision IP hardware, and document solutions to improve team efficiency.
The Director, Implementation & Build will oversee portfolio health across hundreds of concurrent customer implementations by managing a team of five managers. This role involves refining operational workflows, reporting risk to executive leadership, and serving as the primary escalation point for complex customer issues.
