The Engagement Manager partners with campus administrators to drive platform adoption and execute account strategies. They are responsible for monitoring client health, providing product expertise, and facilitating user engagement through meetings and workshops.
The Implementation Manager leads end-to-end SaaS solution implementations, managing the full project lifecycle from discovery to go-live. They serve as the primary point of contact for clients, ensuring successful onboarding while collaborating across internal teams to meet project objectives.
The manager will lead end-to-end contract negotiations for sales agreements and renewals while serving as the primary liaison with partner institutions. Additionally, the role supports finance operations including billing plans, collections, and the maintenance of contract data systems.
You will own the administrator experience roadmap for the Engagement Hub, balancing strategic bets with client-raised needs. You will also drive automation initiatives and collaborate with customer success and marketing to ensure effective go-to-market readiness.
Lead cross-functional engineering teams to deliver scalable, high-quality software products while driving technical excellence and operational stability. Manage end-to-end delivery, mentor team members, and collaborate with stakeholders to execute the product roadmap.
The Client Strategist manages long-term partnerships with higher education institutions, aligning platform capabilities with institutional goals to drive renewals. They lead a team of Engagement Managers and serve as the senior point of contact for institutional leadership.
Establish and own the end-to-end product release process and internal readiness across Sales, Customer Success, and Support. Manage product team operating rhythms, Jira hygiene, and the data reporting infrastructure for product KPIs.
Own and drive the product strategy and roadmap for the CORE platform, balancing customer needs with technical capacity. Collaborate with engineering, design, and senior stakeholders to deliver high-quality features grounded in user research.
Lead client-driven product initiatives and own key modules within the PeopleGrove platform. Translate customer input into scalable product improvements through discovery, strategic prioritization, and end-to-end delivery.
