Senior Product Manager

• Own the admin experience roadmap for the Engagement Hub: Discovery through delivery, balancing client commitments, strategic bets, and engineering capacity
• Resolve persistent platform admin pain-points: identify the workflows that cost admins the most time, quantify them, and ship fixes that measurably reduce administrative effort. Build agents to automate and simplify the workflows. 
• Run the client-request intake process end to end: You'll triage, prioritise, set expectations with customer success for urgent client requests, and keep resolution timely and predictable.
• Partner closely with CS and Support: They are your highest-volume signal source; turn recurring asks and escalations into product decisions rather than one-off fixes
• Serve as a key voice in go-to-market readiness — working with CS and marketing on positioning, release communications, and client onboarding
• Collaborate with the VP of Product on annual and quarterly planning, contributing to roadmap strategy and resource prioritization

What We're Looking For

• 5+ years of product management experience, with at least 2 years owning a complex B2B SaaS product
• Demonstrated experience owning admin, back-office, or operator-facing tooling — you've made someone's daily job materially easier and can show how you measured it.
• Experience running a structured intake and prioritization process for client-raised requests, working directly with CS/Support/Sales, and saying no gracefully.
• Strong operating instincts in a high-volume, interrupt-driven backlog — you can hold a strategic roadmap and a triage queue at the same time without dropping either
• Demonstrated ability to navigate ambiguity and drive clarity — you can move from messy problem space to crisp requirements
• Hands-on curiosity about applied AI — you've shipped, prototyped, or seriously evaluated LLM-powered features and have real opinions on where automation earns trust and where it doesn't
• Strong cross-functional collaboration skills; you know how to influence without authority
• Comfort working in a distributed, async-first environment with a globally distributed team
• Curiosity, rigour, and a bias toward outcomes over output
• Experience with Jira, Confluence, Mixpanel, or similar product ops tooling

Nice to Have

• Experience with higher education, alumni relations, mentorship, or community/networking platforms
• Experience designing human-in-the-loop or approval-gated automation
• Prior experience at a growth-stage edtech or vertical SaaS company

• Mission-driven work with real impact on student and alumni outcomes
• Small, senior team — your work shapes the product meaningfully
• Fully remote with a collaborative, low-ego culture
• Competitive salary, equity, and benefits