Manage a portfolio of small and mid-sized channel partners, VARs, and MSPs to drive new business, renewals, and onboarding. Serve as the primary point of contact for end-user customers while coordinating commercial activities with channel partners.
The Account Manager will nurture client relationships and manage a portfolio of over 600 customers to ensure satisfaction and retention. They are responsible for driving revenue growth through upsell and cross-sell opportunities while managing renewals and contract negotiations.
Manage a portfolio of channel partners, VARs, and MSPs by overseeing the post-sales lifecycle, including onboarding, renewals, and expansion. Serve as the primary point of contact for end-user customers while coordinating commercial activities with strategic partners.
Lead and mentor a global team of Customer Engineers to deliver proactive technical solutions and an exceptional customer experience. Drive operational excellence and serve as the internal Voice of the Customer to align technical initiatives with business goals.
Manage relationships with channel partners including MSPs, resellers, and distributors to drive revenue growth and retention. Act as a commercial point of contact to orchestrate partner-led opportunities and ensure a positive end-customer experience.
Design and develop generative AI solutions and AI agents for internal tools and customer-facing applications. Collaborate with cross-functional teams to integrate AI technology into existing systems and educate developers on AI implementation.
Design, develop, and support high-quality internal software and customer-facing products using C# and microservices. Responsibilities include building APIs, implementing security practices, and collaborating with stakeholders to enhance the software management platform.
