Okendo

Solutions Engineers work closely with customers and internal teams to scope and build customized software solutions for e-commerce merchants. You will serve as a technical liaison, providing product expertise during pre-sales and post-sales phases while collaborating with partners and internal engineering teams.

The Customer Success Manager will be responsible for delivering value and exceptional customer experience to US-based customers, owning customer retention, and actively pursuing expansion opportunities through constant value demonstration. They will manage an assigned book of business, adhere to operational standards, and collaborate across departments to ensure customer success and drive advocacy.

The Customer Success Manager will own customer retention, maintain Net Retention Revenue, and proactively work on churn reduction strategies by defining and building retention playbooks. They will also act as a strategic partner to US-based merchants, managing their book of business, driving product adoption, and sourcing expansion opportunities for the Account Management team.

The Customer Success Manager will be responsible for delivering value and exceptional customer experience to US-based customers, owning customer retention, maintaining Net Retention Revenue, and actively pursuing retention and expansion opportunities through constant value demonstration. They will manage an assigned book of business, adhere to operational standards, and collaborate across departments like Support and Onboarding to ensure merchant success.

The Technical Support Specialist will provide onboarding and ongoing support for Shopify brands, including front-end development tasks and troubleshooting. Collaboration with team members and maintaining high-quality work standards are essential aspects of the role.

The Technical Support Specialist will provide onboarding and ongoing support for Shopify brands, including front-end development tasks and troubleshooting. They will also collaborate with team members and contribute to documentation and product feedback.