The Customer Support Executive will manage customer inquiries via live chat, email, and WhatsApp while resolving issues related to logistics and orders. They will act as the voice of the customer internally and collaborate across departments to address root causes of client issues.
You will manage customer inquiries via live chat, email, and WhatsApp while handling logistics and order-related issues. Additionally, you will support team growth by onboarding new joiners, coaching colleagues, and managing complex escalations.
You will build and operate search infrastructure, ranking models, and recommendation systems to power the global jewellery marketplace. Additionally, you will develop multi-modal AI features including conversational search and image-based product matching.
The Finance Associate is responsible for validating supplier invoices, processing them in NetSuite, and ensuring accurate payment reconciliation. They will also investigate payment discrepancies and support month-end reconciliation processes.
The role involves managing sales enablement by training representatives and creating product documentation, while also overseeing conversion funnels through call scoring and KYC process optimization. You will act as a bridge between marketing, product, and sales teams to ensure consistent messaging and operational efficiency.
Manage the full sales cycle from demo to activation, including commercial negotiation and KYC compliance. Own the customer relationship for the first 90 days to ensure successful onboarding and habit formation.
The Account Executive will manage the full sales cycle from demo to contract closure and oversee the first 90 days of customer activation. This includes handling commercial negotiations, ensuring KYC compliance, and driving initial usage habits to ensure long-term customer success.
The role involves managing inbound leads and executing outbound sequences to qualify prospects and book demos for the sales team. You will be responsible for maintaining CRM data integrity and providing feedback on messaging and market objections.
The Sales Development Representative will manage inbound leads and execute outbound sequences to qualify prospects and book demos for the Account Executives. They are responsible for maintaining CRM data integrity and providing feedback on messaging and market objections.
The Sales Development Representative will manage inbound leads and execute outbound sequences to qualify prospects and book demos for Account Executives. They are responsible for maintaining CRM data integrity and providing feedback on messaging and market objections.
The Sales Development Representative will manage inbound leads and execute outbound sequences to qualify prospects and book demos for the Account Executive team. They are responsible for maintaining CRM data integrity and providing feedback on messaging and market objections.
You will design and implement reliable GTM infrastructure by building integrations, automations, and event flows between various business platforms. You will collaborate with cross-functional teams to translate process requests into technical requirements and ensure system performance through monitoring and testing.
You will build the marketing function from the ground up, owning the end-to-end strategy, growth model, and team development. You will be responsible for driving demand generation, establishing the category narrative, and managing the marketing budget to deliver predictable growth.
You will own the product positioning, messaging, and go-to-market strategy to effectively communicate the value of the platform to independent jewellers. Additionally, you will build sales enablement materials and conduct competitive intelligence to support the growth of the business.
You will own the end-to-end social media strategy, content calendar, and creative execution of marketing campaigns. This role acts as the connective tissue across the marketing team to ensure a coherent brand story across all channels.
You will own the net-new customer acquisition strategy by hands-on execution of paid, SEO, and account-based programs. You will build a scalable, measurable demand generation engine that converts value-driven content into qualified leads for the sales team.
