Handle inbound patient calls to schedule appointments, coordinate refill requests, and perform outbound outreach. Document patient interactions and route messages accurately within the Electronic Medical Record system.
NeighborHealth
2 Remote Job Openings at NeighborHealth
The representative will use superior customer service skills to handle inbound patient calls, supporting clinical departments by capturing information, scheduling appointments, coordinating refills, screening calls, and making outreach calls. Essential duties include scheduling, documenting messages, routing calls, navigating the Electronic Medical Record (EPIC), processing refills, and conducting outreach calls.
