The supervisor oversees daily telecommunications operations, coordinates team priorities, and serves as the primary liaison for the contact center. They are also responsible for training staff, managing system upgrades, and participating in an on-call rotation for urgent technical issues.
NeighborHealth
5 Remote Job Openings at NeighborHealth
The RN UM Reviewer is responsible for conducting timely clinical and service authorization reviews to determine medical necessity. The role ensures compliance with CMS standards and collaborates with clinical teams and case managers to facilitate service planning.
Handle inbound patient calls to schedule appointments, coordinate refill requests, and perform outbound outreach. Document patient interactions accurately within the Electronic Medical Record system.
Handle inbound patient calls to schedule appointments, coordinate refill requests, and perform outbound outreach. Document patient interactions and route messages accurately within the Electronic Medical Record system.
The representative will use superior customer service skills to handle inbound patient calls, supporting clinical departments by capturing information, scheduling appointments, coordinating refills, screening calls, and making outreach calls. Essential duties include scheduling, documenting messages, routing calls, navigating the Electronic Medical Record (EPIC), processing refills, and conducting outreach calls.
