The Senior Fraud Analyst will own and evolve fraud strategies across payment products while identifying emerging threats and designing scalable controls. They will partner with Data Science, Product, and Engineering teams to implement fraud detection models and measure strategy effectiveness.
The Customer Support Specialist will provide 24/7 support to independent truckers by troubleshooting issues and managing high-volume inquiries. They are expected to maintain a customer-obsessed approach while utilizing tools like Zendesk to ensure efficient and empathetic service.
The Customer Support Specialist will provide 24/7 support to independent truckers by troubleshooting issues and managing high-volume inquiries. They are expected to maintain a customer-obsessed approach while utilizing tools like Zendesk to ensure efficient and empathetic service.
The Overnight Customer Support Team Lead will coach and develop a team of agents while ensuring high-quality service during overnight hours. They are responsible for monitoring performance metrics, conducting 1:1 feedback sessions, and collaborating with cross-functional teams to resolve recurring customer issues.
