Lead data-driven investigations into complex payment settlement issues to identify root causes and implement long-term solutions. Partner with cross-functional teams to automate operational workflows and improve the partner experience.
Mudflap
5 Remote Job Openings at Mudflap
Provide 24/7 customer support to independent truckers by solving problems in real-time and managing high call volumes. Ensure an effortless and personal customer experience while utilizing tools like Zendesk and Slack.
Lead and coach a team of overnight customer support agents to ensure exceptional service and high customer satisfaction. Monitor real-time metrics and quality assurance to improve operational excellence and resolve recurring product issues.
Provide high-volume customer support via phone and digital tools to assist independent truckers and fuel stop partners. Solve real-time problems and deliver a personalized, effortless experience to drive customer success.
This role involves providing 24/7/365 customer support to independent truckers, focusing on real-time problem-solving and ensuring customers feel heard and supported through clear, empathetic communication in both English and Spanish. Success requires thriving in a high-call volume environment while delivering an effortless and personal customer experience.
