The Team Lead will manage L2 escalation agents, oversee SLA performance, and maintain escalation playbooks to ensure efficient resolution of complex customer issues. They will also serve as a key cross-functional partner, reporting on escalation metrics and managing high-risk fraud cases.
Provide 24/7 customer support to independent truckers by troubleshooting issues and managing high-volume inquiries. Maintain a customer-obsessed approach while utilizing internal tools to ensure efficient and empathetic service.
Provide 24/7/365 customer support to independent truckers by troubleshooting issues and managing high-volume inquiries. Maintain a customer-obsessed approach while utilizing internal systems to ensure efficient and empathetic service.
