Provide high-volume customer support via phone and digital tools to assist independent truckers and fuel stop partners. Solve real-time problems and deliver a personalized, effortless experience to drive customer success.
Mudflap
4 Remote Job Openings at Mudflap
Provide 24/7 high-volume customer support to independent truckers and fuel stop partners. Resolve real-time problems and utilize tools like Zendesk and Slack to ensure a seamless customer experience.
The Partner Success Manager will own the growth and success of Mudflap's largest merchant partnerships, acting as a strategic advisor to executive stakeholders. They will collaborate cross-functionally to improve the partner experience and develop scalable operational playbooks.
This role involves providing 24/7/365 customer support to independent truckers, focusing on real-time problem-solving and ensuring customers feel heard and supported through clear, empathetic communication in both English and Spanish. Success requires thriving in a high-call volume environment while delivering an effortless and personal customer experience.
