Lead data-driven investigations into complex payment settlement issues to identify root causes and implement long-term solutions. Partner with cross-functional teams to automate operational workflows and improve the partner experience.
Mudflap
8 Remote Job Openings at Mudflap
Provide 24/7 customer support to independent truckers by solving problems in real-time and managing high call volumes. Ensure an effortless and personal customer experience while utilizing tools like Zendesk and Slack.
Lead and coach a team of overnight customer support agents to ensure exceptional service and high customer satisfaction. Monitor real-time metrics and quality assurance to improve operational excellence and resolve recurring product issues.
The Underwriting Analyst evaluates the creditworthiness of loan applicants by analyzing financial data and credit reports to minimize risk exposure. They are also responsible for reviewing existing customers for credit limit changes and collaborating with internal teams to streamline the underwriting process.
Lead the L2 Escalation team by managing agents, maintaining SLAs, and owning complex customer issues. Act as a bridge between frontline support and specialist teams to create scalable playbooks and improve resolution rates.
Provide high-volume customer support via phone and digital tools to assist independent truckers and fuel stop partners. Solve real-time problems and deliver a personalized, effortless experience to drive customer success.
The Partner Success Manager will own the growth and success of Mudflap's largest merchant partnerships, acting as a strategic advisor to executive stakeholders. They will collaborate cross-functionally to improve the partner experience and develop scalable operational playbooks.
This role involves providing 24/7/365 customer support to independent truckers, focusing on real-time problem-solving and ensuring customers feel heard and supported through clear, empathetic communication in both English and Spanish. Success requires thriving in a high-call volume environment while delivering an effortless and personal customer experience.
