The Regional Care Coordinator manages the member experience by monitoring transportation trips, resolving issues, and coordinating with providers and facilities. They are responsible for maintaining trip accuracy, documenting escalations, and ensuring members reach their appointments safely and on time.
The Customer Care Representative acts as the primary point of contact for members, clients, and facilities by managing high volumes of inbound calls. They are responsible for providing exceptional care and personalized attention to help remove barriers to healthcare services.
The Regional Ambulance Manager is responsible for the recruitment, onboarding, and performance management of ambulance vendors within the East region. They also oversee financial analysis of transportation costs and ensure compliance with service level agreements and client expectations.
Lead fleet maintenance operations across assigned East Region locations, ensuring vehicle safety, reliability, regulatory and contractual compliance, and cost-effective use of resources. Analyze performance data and fleet trends, establish maintenance standards, forecast operational needs, and partner with operations and leadership to improve safety and service quality.
The Customer Care Representative acts as the primary point of contact for members, clients, and facilities by handling inbound calls. The role involves managing high call volumes while providing personalized attention and support to remove barriers to care.
The Customer Care Representative serves as the primary point of contact for members, clients, and facilities by managing high volumes of inbound calls. Responsibilities include addressing inquiries and resolving issues while maintaining the company's standards for service excellence.
The Customer Care Representative acts as the primary point of contact for members, clients, and facilities by managing inbound calls. Responsibilities include handling high volumes of inquiries while maintaining professional standards and providing personalized care.
The Customer Care Representative serves as the primary point of contact for members, clients, and facilities, handling 60-80 inbound calls daily. They are responsible for providing exceptional care and addressing inquiries while navigating internal systems to resolve issues.
The Regional Director is responsible for developing and maintaining a robust safety culture across the East Region by ensuring regulatory compliance and consistent training. They will lead safety staff, conduct audits, analyze safety metrics, and collaborate with operations leadership to implement safety strategies.
The Manager, Operations oversees daily transit service delivery, including managing drivers and dispatch personnel to ensure safety and efficiency. They also serve as a key liaison between the client and the operational team while driving strategic initiatives and performance improvements.
The Manager of Fleet Maintenance oversees daily maintenance operations, preventative programs, and vendor relationships to ensure vehicle safety and reliability. They are responsible for tracking maintenance trends, managing budgets, and ensuring compliance with regulatory standards like DOT, FTA, and OSHA.
