Serve as a primary point of contact for members and providers to resolve inquiries, coordinate care, and manage appointments. Perform specialized support tasks including quality assurance, bug triage, and mentoring junior associates.
The Senior Recruiter will manage full-cycle recruiting for frontline and provider roles, including sourcing, screening, and onboarding candidates. They will partner with hiring managers to align on priorities and ensure a seamless candidate experience across multiple time zones.
The Care Coach will manage a caseload of members to drive behavior change and improved health outcomes through goal setting and personalized education. They will collaborate with clinical teams to coordinate care and monitor member health data using digital platforms.
You will architect and own the full consumer lifecycle roadmap, managing automated flows across email, SMS, and in-app channels. You will also collaborate with cross-functional teams to analyze performance data and drive conversion, retention, and lifetime value.
The Senior Associate will own and resolve complex, high-risk member escalations by conducting structured investigations and coordinating across cross-functional teams. They will also identify escalation trends to drive process improvements and ensure consistent, high-quality service recovery.
The Care Advocate will provide virtual support to members by navigating healthcare networks, conducting introductory video appointments, and offering personalized care recommendations. They will collaborate with cross-functional teams to ensure optimal member outcomes and address social determinants of health.
Lead a team of senior product designers and UX researchers to build and scale Maven's direct-to-consumer healthcare experiences. Balance hands-on design execution for high-priority projects with formal line management and cross-functional partnership.
