Manage complex and sensitive member cases end-to-end, including appeals, denied claims, and coverage disputes. Provide high-quality support across various channels while maintaining clear communication regarding timelines and resolution status.
The Senior Associate will manage complex, high-risk member escalations end-to-end to restore trust and ensure consistent service resolution. They will act as a cross-functional bridge between internal teams to coordinate corrective actions and drive process improvements.
The Care Advocate manages high-volume video appointments and assists members in navigating healthcare networks to access Maven's virtual care services. They collaborate with cross-functional teams to provide personalized recommendations and ensure an exceptional member experience.
The Sales Development Representative will proactively identify and engage new logo accounts through strategic outbound activities like cold calling and social selling. They will also collaborate with Account Executives to progress opportunities and manage account intelligence within Salesforce.
The Care Coach will manage a caseload of members to drive behavior change and improved health outcomes through goal setting and personalized care plans. They will coordinate care across digital and in-person networks while monitoring member health data to identify risks and provide timely interventions.
Execute end-to-end product launches including positioning, messaging, and the creation of launch assets. Develop sales enablement materials and lead the product marketing content for the annual sales kickoff.
Lead a team of senior product designers and UX researchers to build and scale Maven's direct-to-consumer healthcare experiences. Balance hands-on design execution for high-priority projects with formal line management and cross-functional partnership.
Architect and manage the full consumer lifecycle roadmap, focusing on conversion, retention, and healthcare-specific member journeys. You will build automated flows in Braze and partner with engineering and product teams to optimize the member experience.
Own the creative strategy for paid acquisition across Meta, TikTok, and other channels by translating performance data into actionable briefs. Manage the full UGC pipeline and utilize AI tools to increase creative velocity and testing coverage.
