The role involves managing social media communities by responding to customer inquiries and complaints while maintaining a positive brand tone. Additionally, the moderator will ensure social feeds remain safe and inclusive by reviewing content and escalating policy violations.
Lead end-to-end social intelligence projects and manage high-value client programmes to drive brand growth. Mentor junior team members and spearhead new business pitches to expand the agency's market reputation.
Act as the voice of a leading beverage brand by responding to consumer queries and complaints across social platforms. Focus on building positive community associations through authentic, playful, and caring human interactions.
