Build and lead an enterprise-wide member journey management practice, coordinating cross-functional teams to design, deliver, measure, and continuously improve member experiences. Guide digital portal and mobile app roadmaps, sponsor the Member 360 data strategy, and align experience initiatives with healthcare quality outcomes and regulatory requirements.
Lead discovery with clinical, technical, and operational stakeholders to scope tailored solutions, assess feasibility, and demonstrate how the Tom platform can address client needs. Develop deal-specific solution blueprints and value cases, contribute to proposals, and ensure disciplined handoffs to implementation and customer success teams.
The Strategic Provider Partnerships Director is responsible for identifying, prospecting, and cultivating high-value partnerships with health systems and physician groups. This role involves developing strategic business cases, managing complex negotiations, and coordinating across internal departments to support market growth.
The Director of Customer Success will lead and scale a high-performing team while managing key customer accounts to drive adoption, satisfaction, and expansion. They will collaborate with cross-functional teams to ensure successful onboarding and continuous value delivery for AI-powered healthcare solutions.
The Chief Medical Officer provides strategic clinical direction and oversees medical management, pharmacy management, and quality initiatives for Essence Healthcare. They are responsible for fostering physician relationships, managing medical costs, and ensuring clinical programs align with evidence-based guidelines and regulatory standards.
The Implementation Director leads end-to-end implementations of the Tom platform within health systems, managing timelines, milestones, and cross-functional teams. They provide strategic direction, resolve risks, and ensure operational readiness while fostering collaboration across clinical, technical, and operational departments.
The Demand Generation Manager will design and execute integrated marketing and account-based marketing (ABM) programs to drive engagement and revenue for the company's primary care platform. They will manage campaign lifecycles, collaborate with sales teams, and utilize data insights to optimize marketing spend and pipeline velocity.
Develop and deploy real-time conversational voice agents and fine-tune clinical AI models for a primary care platform. Build evaluation pipelines and simulation capabilities to ensure model safety and accuracy before production.
