The Global Director of Brand & Communications will define and scale the LumApps brand worldwide, overseeing international market positioning, PR, and analyst relations. They will lead a distributed team to establish the company as a global leader in the Employee Experience category.
Define and execute the industry-specific go-to-market strategy to position the platform across key enterprise verticals. Create high-impact sales enablement tools and thought leadership content to drive pipeline growth and win rates.
Develop and execute a sales plan to prospect, nurture, and close high-value deals with organizations up to 5,000 employees. Build a robust pipeline through outbound prospecting, partner relationships, and strategic networking while managing relationships with senior stakeholders.
Lead the deployment of the LumApps solution by coordinating people and processes to ensure projects are delivered on time and within budget. Manage client relationships and internal handovers to ensure high customer satisfaction throughout the project lifecycle.
Collaborate with customers to design and implement technical solutions and scalable integrations that maximize the value of the LumApps platform. Act as a trusted technical advisor, leading onboarding, data migrations, and troubleshooting to ensure customer success and retention.
Lead the EMEA account management team to ensure high customer retention and expansion, targeting a 120%+ NRR. Define market strategies, manage team performance, and collaborate with internal stakeholders to drive renewals and growth.
As a Customer Success Manager, you will manage a portfolio of customers, focusing on their overall success and ensuring adoption, retention, and satisfaction. You will partner with customers to understand their goals and build success plans while collaborating with internal teams to address customer needs.
