LumApps

As a Customer Success Manager, you will manage a portfolio of customers, focusing on their overall success and ensuring adoption, retention, and satisfaction. You will partner with customers to understand their goals and build success plans while collaborating with internal teams to address customer needs.

Partner with GTM leadership to drive strategic execution, commercial insights, and operational alignment across the revenue organization. Lead the definition of revenue models, KPI management, and the execution of AI initiatives to support company growth.

Lead strategic execution and commercial KPI management to align the revenue organization with company growth objectives. Partner with executive leadership to operationalize the annual revenue model and drive AI initiatives across RevOps pillars.

Lead strategic execution and commercial KPI management to align revenue operations with company growth objectives. Partner with executive leadership to define revenue models, top-line targets, and AI initiatives across the GTM organization.

Lead complex enterprise programs across the full customer lifecycle, from pre-sales strategy to long-term value realization. Act as a trusted advisor to global customers while driving cross-functional collaboration to ensure measurable business outcomes.

The Account Manager will manage a dedicated portfolio of existing customer accounts with the primary goals of securing renewals and driving significant business growth through upsells and cross-sells. This involves developing comprehensive account strategies, owning the full sales process for high-value deals, and cultivating strong executive relationships.