You will provide disciplinary leadership to the operations team, managing administrative and logistical workflows for course delivery and services. Your role involves driving performance through KPIs, data-driven automation, and ensuring scalable, reliable operational structures.
The Team Lead will manage a ten-person customer service team, focusing on KPI steering, operational workflow optimization, and disciplinary leadership. They will also act as a key user for HubSpot and collaborate with technical teams to implement AI-driven support solutions.
The Team Lead will manage a ten-person support team, overseeing daily operations, KPI tracking, and the optimization of support workflows. They will also drive the implementation of a 'One Door' support approach and collaborate with technical teams to integrate AI and automation solutions.
You will provide disciplinary leadership to the operations team, managing administrative and logistical workflows for course delivery and exams. Your role involves driving performance through KPIs, implementing structural improvements, and fostering a culture of data-driven automation.
Deliver high-quality, teacher-led English classes to Ukrainian and general English students online. Empower students to achieve their language goals using a unique curriculum and modern technology.
Deliver high-quality, teacher-led English language classes to Ukrainian and general English students online. Empower students to achieve their language goals using a unique curriculum and the latest technologies.
Deliver high-quality, teacher-led English classes to Ukrainian and general English students online. Empower students to achieve their language goals using a unique curriculum and supporting technologies.
