Koalafi

The Regional Account Manager is responsible for driving funding volume growth by managing existing merchant partnerships and identifying expansion opportunities. This role involves conducting field visits, providing merchant training, resolving operational issues, and executing strategic territory plans.

Manage customer relationships through inbound and outbound communications to resolve account inquiries regarding leases or loans. Identify customer issue trends and synthesize feedback for the management team to improve operations.

Lead the technical direction and execution of consumer web experience systems, focusing on payment processing and legacy system modernization. Guide a team of engineers through design and delivery while remaining hands-on in the codebase to mentor others.

Lead and manage a platform engineering team, overseeing performance, growth, and the delivery of technical backlogs. Drive the implementation of CI/CD pipelines, observability, and AI-assisted development practices to improve developer velocity.