Kickstarter PBC

Lead high-impact initiatives to improve community support tooling and processes while managing relationships with external vendors. Maintain a direct connection to users by handling support tickets and using data to drive operational efficiency.

Drive growth initiatives across the backer journey to optimize discovery, conversion rates, and user engagement on web and mobile platforms. Partner with cross-functional teams to develop and test growth hypotheses while managing complex product roll-outs and business objectives.

This role is central to connecting with and supporting Games creators, driving engagement, and ensuring they have necessary resources to succeed on the platform. The director will develop outreach strategies, cultivate community relationships, and advocate for creator needs internally while maintaining and growing market share in the Games category.