Execute day-to-day retirement benefit operations, including system audits, data feed oversight, and remediation of system bugs. Collaborate with internal stakeholders and external partners to resolve escalated issues and track operational KPIs.
Justworks
10 Remote Job Openings at Justworks
Lead the legal workstream for complex international employment lifecycle matters, including terminations, redundancies, and employee relations. Develop scalable standards, playbooks, and training to enable operational teams to handle routine lifecycle matters effectively.
Lead the legal workstream for complex international employment lifecycle matters, including terminations, redundancies, and employee relations. Develop scalable standards, playbooks, and training to enable operational teams to handle routine lifecycle matters effectively.
Lead and scale the international customer success organization, overseeing both regional EOR consultants and support specialists. Act as the primary bridge between international customers and internal stakeholders to align the global product roadmap and service strategy.
Serve as the primary subject matter expert for EOR services and regulatory compliance across APAC markets. Partner with internal teams to influence product-market fit and provide strategic guidance to high-value international customers.
Manage inbound inquiries from small business administrators via phone, email, and chat regarding payroll, tax, and HR compliance. Provide creative solutions and troubleshooting for the Justworks platform to ensure customer retention and satisfaction.
Lead and mentor a team of Account Development Executives to drive revenue from the existing customer base. Collaborate cross-functionally to shape customer outreach strategies and improve sales processes for upselling and cross-selling.
Lead the strategy and execution of payroll and tax operations across APAC and other international jurisdictions to ensure accuracy and compliance. Partner with Product and Engineering teams to automate and scale payroll solutions while managing a high-performing regional team.
The Senior Associate will manage financial operations and support the retirement program by overseeing partner SLAs and resolving complex benefit inquiries. They will also collaborate with internal teams and third-party partners to improve systems, documentation, and operational processes.
The Account Development Executive will manage an end-to-end upsell pipeline to increase revenue from existing small business customers. They will collaborate with cross-functional teams to implement strategies that reduce friction and improve the overall customer experience.
