The analyst will provide technical software support by troubleshooting issues, managing tickets, and collaborating with internal teams to ensure resolution. They are also responsible for documenting issues in the knowledge base and participating in an after-hours on-call rotation.
The Director will establish and lead the Configuration Center of Excellence to define architecture, standards, and technical governance for customer solutions. They will serve as a senior technical authority, partnering with cross-functional teams to ensure consistent, high-quality implementations across the eSeries platform.
The Business Development Representative will generate qualified pipeline through outbound prospecting and partner with Account Executives to engage prospective customers. They will also contribute to strategic growth initiatives and leverage AI tools to improve outreach efficiency.
The Software Implementation Specialist is responsible for configuring case management software, including forms, workflows, and business rules. They also conduct client training, provide go-live assistance, and manage project tasks within a Scrum team.
The Head of Operations provides strategic leadership and overall accountability for the Defender Business Unit, driving growth and profitability. This role leads cross-functional teams across Sales, Product, and Customer Engagement to deliver exceptional outcomes for court systems.
Provide strategic leadership and overall accountability for the Supervision Business Unit, driving growth, profitability, and customer satisfaction. Lead cross-functional teams across Sales, Product, and Customer Engagement to align with the company's vision and operational goals.
The Head of Operations will provide strategic leadership for the Courts Business Unit, overseeing profitability, revenue growth, and operational performance. This role involves leading cross-functional teams across Sales, Product, and Customer Engagement to deliver exceptional outcomes for court customers.
Provide strategic leadership and overall accountability for the Prosecutor Business Unit, driving growth, profitability, and operational performance. Lead cross-functional teams across Sales, Product, and Customer Engagement to deliver exceptional outcomes for court systems.
Lead the technical implementation of eCourt software solutions, including configuration, customization, and data conversion. Act as the primary technical representative for clients to ensure successful software rollouts and system optimization.
