Journal Technologies

Lead the technical implementation of eCourt software solutions, including configuration, customization, and data conversion. Act as the primary technical representative for clients to ensure successful software rollouts and system optimization.

Provide advanced technical support and troubleshooting for hosted customer applications, serving as the primary point of contact for server and database issues. Collaborate with Cloud Operations and development teams to maintain system performance and mentor junior support staff.

Provide technical software support to customers via phone, email, and portal to resolve complex technical issues. Collaborate with internal teams to track escalated tickets and contribute to the support knowledge base and process improvements.

The Sales Engineer delivers tailored product demonstrations and provides technical guidance throughout the sales cycle. They also collaborate with sales teams to strengthen proposals and maintain demo materials.