Develop and execute product strategy by researching markets and customer needs, defining requirements, prioritizing features, and tracking product performance. Coordinate with cross-functional teams to deliver high-quality products, support go-to-market efforts, validate outcomes, and advise internal and external stakeholders.
The analyst will respond to customer support requests via multiple channels and troubleshoot complex software issues. They will also collaborate with internal teams to ensure timely resolution and maintain accurate documentation in the knowledge base.
The specialist is responsible for configuring case management software, including forms, workflows, and business rules. They also conduct client training, provide go-live support, and manage project tasks within a Scrum team.
The Director will establish and lead the Configuration Center of Excellence to define architecture, standards, and technical governance for customer solutions. They will serve as a senior technical authority, partnering with cross-functional teams to ensure consistent, high-quality implementations across the eSeries platform.
Lead the technical implementation of eCourt software solutions, including configuration, customization, and data conversion. Act as the primary technical representative for clients to ensure successful software rollouts and system optimization.
