The specialist will manage customer issues regarding Ivans digital products, including configuration, troubleshooting, and integration support. They will also drive root-cause analysis and create knowledge documentation to improve support practices.
The Lead UX Designer will define UX strategies and frameworks for complex, high-volume B2B workflows to improve efficiency and reduce errors. They will lead cross-disciplinary planning, mentor team members, and drive design vision across multiple product initiatives.
Define and lead the product vision and long-term strategy for the Submissions Manager platform while overseeing cross-functional execution across design, engineering, and marketing. You will own roadmap prioritization, track key business metrics, and drive adoption strategies to improve the commercial insurance submission process.
