The agent will primarily conduct outbound calls to deliver Medicare health plan solutions to clients. They are responsible for managing a book of business, providing year-round service, and staying updated on insurance products and CMS guidelines.
Integrity
8 Remote Job Openings at Integrity
Handle inbound and outbound calls with existing Medicare members to provide education, resolve concerns, and ensure retention. Maintain performance standards regarding call quality, engagement metrics, and schedule adherence.
The agent will handle inbound and outbound calls with existing Medicare members to provide support, education, and issue resolution. They are responsible for maintaining member engagement and retention while meeting performance metrics in a service-focused environment.
Lead and execute multi-channel lifecycle marketing campaigns across email, SMS, push notifications, and in-app content. Manage the end-to-end process from planning and content creation to design, execution, and performance analysis.
Manage a high-volume portfolio of small and mid-size partners to drive growth and maximize partnership value. Coordinate with cross-functional teams to improve onboarding, track performance metrics, and scale the partner experience.
The Sales Director provides leadership and training for independent agents while recruiting new contractors to meet company sales objectives. They are also responsible for personal sales and maintaining relationships with top-level agents.
The Office Administrator serves as the primary point of contact for clients and provides essential administrative support to the agent team. Key duties include managing incoming calls, coordinating appointments, and maintaining office records and supplies.
The Account Executive will manage strategic client relationships within the health-insurance BPO portfolio, ensuring operational excellence and contractual compliance. They are responsible for driving account growth, managing multi-million-dollar portfolios, and leading cross-functional teams to meet performance KPIs.
