Customer Success Manager (LatAm)
Manage a portfolio of customers to ensure they achieve expected outcomes and maximize satisfaction. Act as a trusted advisor, identify upselling opportunities, and collect product feedback to drive improvements.
Manage a portfolio of customers to ensure they achieve expected outcomes and maximize satisfaction. Act as a trusted advisor, identify upselling opportunities, and collect product feedback to drive improvements.
You will own the information flow between quote and cash by designing system connections and defining data models across CRM, CPQ, and Finance. Your goal is to ensure data consistency, automate manual handoffs, and reconcile usage and billing processes.
You will be responsible for sourcing and prospecting leads to build the sales pipeline while executing outbound calls, emails, and LinkedIn cadences. Additionally, you will nurture prospects from initial contact through to discovery sessions while maintaining organized data in the CRM.
You will lead discovery sessions with enterprise customers to map workflows, identify process gaps, and translate complex business requirements into integrated technical solutions. Additionally, you will build data-backed business cases and collaborate with internal teams to ensure commercial commitments align with successful implementation.
You will be responsible for sourcing and prospecting leads to build the sales pipeline while executing outbound calls, emails, and LinkedIn cadences. Additionally, you will nurture prospects through the sales cycle and work closely with Account Executives to identify pain points and decision-making processes.
The Sales Development Representative will qualify inbound leads and articulate the company's value proposition to potential customers in the Brazilian market. They are responsible for maintaining an active sales funnel, updating CRM records, and building strong relationships with prospects.
The Business Development Representative will source and prospect leads to build the sales pipeline for the French market. They will execute daily outbound outreach via calls, emails, and LinkedIn while nurturing prospects through the discovery process.