You will own the modeling and analytics for onboarding fraud and identity decisions, from application submission through account opening. You will also build monitoring workflows and partner with cross-functional teams to productionize fraud detection strategies.
The Director of Operational Readiness will own the full change management lifecycle, ensuring seamless implementation of product and policy updates across Customer Operations. They will lead cross-functional efforts to build scalable systems, manage training needs, and utilize data to drive continuous operational improvement.
The Fraud Operations Manager will oversee daily fraud operations, managing internal specialists and an outsourced BPO workforce to ensure compliance and quality. They will drive SOP development, manage vendor performance, and implement scalable systems to balance fraud prevention with user experience.
The Fraud Operations Specialist is responsible for reviewing potentially fraudulent transactions, customer applications, and identity theft claims. They will also monitor live activity to identify high-risk patterns and report trends to leadership to help reduce fraud losses.
You will design marketing assets across digital, physical, and performance channels while maintaining brand consistency across multiple partner programs. You will also collaborate with cross-functional teams to manage feedback loops and ensure high-quality execution of all creative deliverables.
You will manage email template assembly and content cataloging in Braze while building AI-assisted workflows to standardize production. Additionally, you will own the end-to-end quality assurance process, including link validation, rendering checks, and documentation of automated workflows.
Own the strategic product roadmap for risk capabilities, including onboarding, underwriting, and collections, to optimize core economics and customer experience. Act as the primary interface between risk, product, and engineering teams to embed risk intelligence into the product architecture.
Own the strategy and execution of new acquisition channels by balancing growth targets with credit risk and portfolio quality. Partner with data science, finance, and marketing to define targeting criteria and optimize channel economics.
