The Senior Manager of CX Enablement will lead quality, training, and knowledge management systems to optimize customer experience. They will drive AI-powered deflection strategies and manage a team to ensure consistent agent performance and operational excellence.
The Director of Fraud Strategy will own fraud prevention outcomes across new account, first-party, and transaction fraud domains. They will lead a team of three direct reports while serving as the primary internal expert and strategic partner for fraud controls.
Lead a team of designers while owning the end-to-end creative execution of co-branded credit card programs from brief to production. Act as a primary creative partner to stakeholders, ensuring brand consistency across physical cards, digital wallets, and mobile apps.
The Director will own the strategy, operations, and outcomes for customer escalations, back office functions, credit reporting, and social media support. They are responsible for building scalable infrastructure, implementing AI-driven solutions, and fostering cross-functional alignment with Risk, Compliance, and Tech teams.
You will own the end-to-end delivery of partner implementations, managing multiple concurrent workstreams from scoping through go-live. You will coordinate across internal product, engineering, and go-to-market teams while serving as the primary technical point of contact for brand partners.
You will own the full marketing strategy and growth outcomes for major co-branded credit card partnerships, acting as the CMO for your assigned partners. This involves leading annual marketing planning, driving full-funnel performance, and managing cross-functional execution across paid and owned channels.
You will design marketing assets across digital, physical, and performance channels while maintaining brand consistency across multiple partner programs. You will also collaborate with cross-functional teams to manage feedback loops and ensure high-quality execution of all creative deliverables.
Own the strategy and execution of new acquisition channels by balancing growth targets with credit risk and portfolio quality. Partner with data science, finance, and marketing to define targeting criteria and optimize channel economics.
