The Director will own the strategy, operations, and outcomes for customer escalations, back office functions, credit reporting, and social media support. They are responsible for building scalable infrastructure, implementing AI-driven solutions, and fostering cross-functional alignment with Risk, Compliance, and Tech teams.
You will own the full marketing strategy and growth outcomes for major co-branded credit card partnerships, acting as the CMO for your assigned partners. This involves leading annual marketing planning, driving full-funnel performance, and managing cross-functional execution across paid and owned channels.
You will own the end-to-end delivery of partner implementations, managing multiple concurrent workstreams from scoping through go-live. You will coordinate across internal product, engineering, and go-to-market teams while serving as the primary technical point of contact for brand partners.
The Fraud Operations Specialist is responsible for reviewing potentially fraudulent transactions, customer applications, and identity theft claims. They will also monitor live activity to identify high-risk patterns and report trends to leadership to help reduce fraud losses.
You will design marketing assets across digital, physical, and performance channels while maintaining brand consistency across multiple partner programs. You will also collaborate with cross-functional teams to manage feedback loops and ensure high-quality execution of all creative deliverables.
You will manage email template assembly and content cataloging in Braze while building AI-assisted workflows to standardize production. Additionally, you will own the end-to-end quality assurance process, including link validation, rendering checks, and documentation of automated workflows.
Own the strategy and execution of new acquisition channels by balancing growth targets with credit risk and portfolio quality. Partner with data science, finance, and marketing to define targeting criteria and optimize channel economics.
