HONK

The Sales Engineer acts as the technical bridge between prospective enterprise customers and internal product and engineering teams. They lead discovery sessions, design technical solutions, and guide opportunities from initial evaluation through implementation planning.

Manage and oversee customer service operations to ensure efficiency and quality. Lead the operational strategy to improve customer satisfaction and team performance.

The role focuses on building and managing relationships with service providers to ensure high-quality network growth and compliance. Responsibilities include onboarding new partners, monitoring performance metrics, and negotiating competitive rate schedules.