The Director will lead the end-to-end product and content marketing strategy, overseeing search visibility and go-to-market execution. They will serve as a connective tissue between product, growth, and brand teams to drive revenue growth and clear product positioning.
The VP of Customer Experience will lead customer-facing teams to drive product adoption, retention, and revenue expansion through a blend of AI and human-led strategies. They will also oversee the sales organization, build a managed services department, and serve as a key member of the senior leadership team to shape company strategy.
You will design and manage scaled customer success strategies for Helium 10 Ads and Amazon Seller Central, balancing one-to-many automation with strategic one-to-one account management. The role involves diagnosing retention challenges, optimizing ad performance, and driving expansion through data-driven insights and cross-functional collaboration.
