Lead the discovery, configuration, and validation of analytics platforms for higher education clients. Translate institutional business processes into data model configurations and provide ongoing data advisory support.
The VP of Client Success will lead and manage the client success team to ensure successful product adoption, retention, and expansion. They will build strong client relationships and work cross-functionally to drive customer satisfaction and long-term business success.
The Senior Client Success Manager is responsible for managing client relationships, driving renewals, and identifying upsell and cross-sell opportunities within a defined book of business. They will serve as the primary point of contact to ensure client satisfaction, successful onboarding, and the achievement of strategic institutional goals.
