You will own the product strategy, roadmap, and integration framework for Heidi's platform, ensuring seamless connectivity between clinical products and external EMR systems. This involves balancing customer-specific needs with platform-wide scalability while collaborating with regional teams and engineering to drive integration quality.
Own the stability and scale of strategic enterprise accounts by building account health infrastructure and resolving integration incidents. Develop native-feeling EHR integrations and agentic AI workflows to reduce churn and improve clinician experience.
Design and ship AI-powered clinical software features in direct response to customer requests while maintaining a cohesive product feel. Own the design quality and connective tissue of the product, partnering closely with engineers to implement polish and consistent patterns.
Own and resolve complex technical support cases across web, desktop, and mobile platforms for AI healthcare products. Diagnose issues involving authentication, audio performance, and integrations while collaborating with engineering teams.
Own and close a book of business within the Canadian healthcare market by managing full-cycle sales processes from discovery to close. Collaborate with internal teams to refine messaging and navigate complex procurement and legal conversations to drive revenue.
Develop and execute local SEO strategies and organic growth tactics across key international markets including France, Spain, and Germany. Establish multilingual SEO foundations, manage technical audits, and coordinate with local growth managers to ensure cultural and regulatory accuracy.
The role focuses on high-quality link-building and establishing strategic partnerships to drive domain authority and organic growth globally. Responsibilities include domain prospecting, running personalized email sequences, and tracking placement metrics and ranking impact.
The Solutions Engineer acts as the primary technical point of contact during the sales cycle, leading technical discovery, designing tailored solutions by collaborating with Product and Engineering, and delivering compelling product demonstrations to technical stakeholders. They are also responsible for owning technical responses for RFPs and security reviews, resolving technical concerns to accelerate deals, and ensuring a smooth post-sales handoff.
