Heidi

Review and investigate clinical safety concerns regarding AI-generated outputs to ensure patient safety and regulatory compliance. Collaborate with internal engineering and product teams to resolve issues and communicate findings to customers with clinical credibility.

Lead and grow a team of support engineers to resolve complex technical customer issues and improve product reliability. Drive the transition from recurring manual toil to automated tooling and systemic product improvements.

Own and resolve complex technical support cases across web, desktop, and mobile platforms for AI healthcare products. Diagnose issues involving authentication, audio performance, and integrations while collaborating with engineering teams.

Own and close a book of business within the Canadian healthcare market by managing full-cycle sales processes from discovery to close. Collaborate with internal teams to refine messaging and navigate complex procurement and legal conversations to drive revenue.

Lead and develop a team of 8-12 Account Executives and Sales Associates to drive revenue growth across the Canadian market. Develop and execute a national go-to-market strategy while collaborating with Marketing, Government Affairs, and Customer Success.

Develop and execute local SEO strategies and organic growth tactics across key international markets including France, Spain, and Germany. Establish multilingual SEO foundations, manage technical audits, and coordinate with local growth managers to ensure cultural and regulatory accuracy.

The role focuses on high-quality link-building and establishing strategic partnerships to drive domain authority and organic growth globally. Responsibilities include domain prospecting, running personalized email sequences, and tracking placement metrics and ranking impact.

The Solutions Engineer acts as the primary technical point of contact during the sales cycle, leading technical discovery, designing tailored solutions by collaborating with Product and Engineering, and delivering compelling product demonstrations to technical stakeholders. They are also responsible for owning technical responses for RFPs and security reviews, resolving technical concerns to accelerate deals, and ensuring a smooth post-sales handoff.