Lead and scale a customer service team by hiring and coaching supervisors and representatives to ensure operational excellence. Drive customer satisfaction and productivity by managing metrics, policies, and cross-departmental collaborations.
Hard Rock Digital
11 Remote Job Openings at Hard Rock Digital
Technical Delivery & Operations Lead – Casino Engineering
Hard Rock Digital
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Full Time
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7 days ago
Hard Rock Digital
Coordinate delivery plans and technical roadmaps across Casino Engineering to ensure alignment between technical priorities and business goals. Improve engineering operations by tracking productivity metrics and managing cross-team dependencies and risks.
Oversee daily operations of the Toronto-based customer service team and build the team from the ground up by hiring supervisors and representatives. Drive operational excellence through coaching, performance monitoring, and the implementation of customer satisfaction strategies.
Senior Performance Video Producer - International
Hard Rock Digital
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Full Time
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a month ago
Hard Rock Digital
Lead the creative production of mobile-first, social-first video content to support Hard Rock Digital's expansion into the Canadian market. This includes managing creator programs, overseeing on-set production, and ensuring all assets meet strict regulatory and compliance standards.
Maintain the reliability and performance of high-traffic Java applications while pioneering AI-driven operations. Design and build autonomous AI agents to automate incident response, alert triage, and observability workflows.
Senior Salesforce Test Automation Engineer
Hard Rock Digital
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Full Time
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a month ago
Hard Rock Digital
Own the test automation strategy and execution across the Salesforce platform, including Service, Sales, and Data Clouds. Design and build automated test suites and integrate them into CI/CD pipelines to ensure high quality for customer-facing operations.
Manage cybersecurity risks and compliance for a cloud-based gaming platform using an AI-augmented Integrated Management System. The role involves conducting risk assessments, maintaining security policies, and leveraging agentic AI tools to automate evidence collection and reporting.
Senior Content Producer - International
Hard Rock Digital
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Full Time
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2 months ago
Hard Rock Digital
Lead the creative production for Hard Rock Digital's expansion into the Canadian market, focusing on mobile-first social content and creator collaborations. Manage the end-to-end production process, including on-set direction, editing, and ensuring compliance with regional gaming regulations.
The Designer will create high-impact visual assets and experiences for the Canadian Sports and Casino markets across the full marketing funnel. This includes designing for CRM, social media, and digital advertising while ensuring strict adherence to brand guidelines and regulatory requirements.
The role involves creating and adapting bilingual copy in English and Spanish for digital, social, and CRM channels to engage U.S. Hispanic sports fans. You will collaborate with creative teams to ensure brand consistency and cultural resonance across the Sportsbook segment.
The role involves crafting and adapting copy for digital, social, CRM, and in-app channels to drive product awareness for Casino and the Canadian market. You will collaborate with creative and cross-functional teams to ensure brand voice consistency and regulatory compliance.
