GroupHEALTH Benefit Solutions

The Member Experience Representative interacts with plan members and healthcare providers via phone, email, and chat to discuss benefit coverage and claim status. They are responsible for providing elevated support, resolving inquiries, and maintaining a positive customer experience.

Interact with plan members and healthcare providers via phone, email, and chat to discuss benefit coverage and claim status. Act as a customer advocate to provide efficient and engaging support in a call center environment.