The Bilingual Member Experience Representative provides accurate and empathetic support to members, providers, and clients via phone, chat, and email. They are responsible for resolving inquiries, documenting interactions, and maintaining performance standards in a fast-paced contact centre environment.
You will engage with prospects nationwide to showcase and sell employee benefits solutions while managing the full sales cycle. You will collaborate with business leaders to evaluate their current plans and provide customized, superior alternatives.
You will communicate with business leaders to evaluate their employee benefits plans and provide superior, customized solutions. You will also leverage qualified leads to create opportunities and consistently close new business at or above quota.
