Serve as the primary contact for producer licensing and appointments by handling inbound calls, emails, and service requests. Process onboarding, commission payments, and agent maintenance while ensuring compliance with federal and state guidelines.
Genworth Financial
16 Remote Job Openings at Genworth Financial
Architect and execute a multi-channel consumer content strategy across written, video, and audio formats to drive brand trust and growth. Lead a content team and collaborate with cross-functional partners to integrate AI-driven efficiencies and optimize organic visibility.
Manager, Claims Intake Customer Service
Genworth Financial
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Full Time
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10 days ago
Genworth Financial
Manage a team of 12-15 customer service representatives to ensure high-quality claims intake and phone service metrics. Oversee daily call center operations, handle escalated customer situations, and partner with leadership to optimize resources and process improvements.
Director, IT Service Management (ITSM)
Genworth Financial
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Full Time
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a month ago
Genworth Financial
Lead the ITIL-aligned ITSM service tower and establish ServiceNow as the trusted system of record for service execution and performance. Define the enterprise ITSM operating model and oversee core practices including incident, problem, change, and asset management.
Lead and develop a team of 12-15 customer service representatives to deliver high-quality phone and transaction-based support. Monitor daily operations using data to drive accountability and collaborate across teams to improve the customer experience.
Design and maintain conceptual, logical, and physical data models to transform raw data into actionable business insights. Collaborate with technical teams and stakeholders to optimize database schemas and ensure data quality and governance.
Design and build end-to-end product experiences for a customer-facing platform across web and mobile. Own the delivery of scalable, secure software while improving CI/CD pipelines and system observability.
The Sr. Administrative Assistant will provide high-level support to two executives, ensuring smooth daily operations and facilitating effective communication within the organization. Responsibilities include managing communication flow, scheduling appointments, coordinating travel arrangements, and serving as a liaison between leadership and stakeholders.
Actuary, Asset Projection, Actuarial Governance
Genworth Financial
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Full Time
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a month ago
Genworth Financial
Lead asset projections and scenario generation using Moody's AXIS and Economic Scenario Generators to support various product lines and corporate functions. Ensure all model updates comply with actuarial governance standards and align with broader Asset Liability Management strategies.
Lead and mentor multiple data engineering teams in the design, build, and maintenance of high-quality data products using Databricks. Establish engineering standards, optimize Spark performance, and oversee the migration from legacy analytical platforms to a modern streaming architecture.
Senior Customer Service Representative
Genworth Financial
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Full Time
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a month ago
Genworth Financial
Handle inbound calls and written correspondence from policyholders regarding Long Term Care insurance policies. Process customer transactions and resolve complex concerns while meeting phone service metrics.
Workday Extend and Integration Manager
Genworth Financial
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Full Time
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a month ago
Genworth Financial
Lead the design, development, and management of Workday integrations and Extend applications to ensure scalable HR technology solutions. Oversee the full project lifecycle, including requirements gathering, testing, and vendor coordination.
Partnership Implementation Specialist
Genworth Financial
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Full Time
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a month ago
Genworth Financial
Manage the end-to-end implementation process for Affinity and Carrier partnerships from contracting to launch. Coordinate cross-functionally with Product, Marketing, and Legal teams to ensure timelines are met and scalable playbooks are developed.
Senior Pega Business Solutions Architect
Genworth Financial
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Full Time
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a month ago
Genworth Financial
Lead the design and delivery of end-to-end Pega solutions by translating business requirements into technical workflows and case lifecycles. Partner with stakeholders to ensure scalability, compliance, and alignment with enterprise architecture standards.
Design, build, and scale intelligent ML/AI systems and production-grade models on the Databricks Lakehouse platform. Lead the end-to-end ML lifecycle from concept and feature development to deployment and monitoring.
Design, build, and maintain scalable ETL/ELT pipelines and data models on the Databricks Lakehouse platform. Collaborate with cross-functional teams to deliver high-quality datasets for analytics, machine learning, and operational needs.
