Lead and develop a team of 12-15 customer service representatives to deliver high-quality phone and transaction-based support. Monitor daily operations using data to drive accountability and collaborate across teams to improve the customer experience.
Genworth Financial
21 Remote Job Openings at Genworth Financial
Claims Clinical Specialist - Medical Review Team
Genworth Financial
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Full Time
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12 days ago
Genworth Financial
Conduct telephonic assessments and analyze medical records to develop plans of care and determine benefit eligibility for long-term care insurance policyholders. Identify process improvement opportunities and collaborate with medical personnel at care facilities to ensure consistent claims practices.
Director, IT Service Management (ITSM)
Genworth Financial
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Full Time
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12 days ago
Genworth Financial
Lead the ITIL-aligned ITSM service tower and establish ServiceNow as the trusted system of record for service execution and performance. Define the enterprise ITSM operating model and oversee core practices including incident, problem, change, and asset management.
Design and build end-to-end product experiences for a customer-facing platform across web and mobile. Own the delivery of scalable, secure software while improving CI/CD pipelines and system observability.
Design and maintain conceptual, logical, and physical data models to transform raw data into actionable business insights. Collaborate with technical teams and stakeholders to optimize database schemas and ensure data quality and governance.
Associate Claims Clinical Specialist
Genworth Financial
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Full Time
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18 days ago
Genworth Financial
Provide subject matter expertise on aging services and resources to support older adults and caregivers. Collaborate with digital product teams to integrate patient-centered knowledge into the design of user experiences for care-seekers.
The Sr. Administrative Assistant will provide high-level support to two executives, ensuring smooth daily operations and facilitating effective communication within the organization. Responsibilities include managing communication flow, scheduling appointments, coordinating travel arrangements, and serving as a liaison between leadership and stakeholders.
Strategic Exploration and Analysis (SEA) Actuary
Genworth Financial
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Full Time
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25 days ago
Genworth Financial
Develop actuarial models and tools to analyze risk mitigation initiatives and innovative LTC programs. Collaborate with cross-functional teams to provide strategic recommendations to senior management to improve profitability.
Lead complex cross-functional analytics initiatives and develop advanced statistical models to drive Long-Term Care Insurance strategy. Partner with senior leadership to translate business needs into scalable data products and data-driven insights.
Conduct telephonic assessments and analyze medical records to develop plans of care and determine benefit eligibility for long-term care insurance policyholders. Collaborate with medical personnel at facilities to provide tax-qualified certifications and identify process improvement opportunities.
Senior Customer Service Representative
Genworth Financial
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Full Time
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25 days ago
Genworth Financial
Handle inbound calls and written correspondence from policyholders regarding Long Term Care insurance policies. Process customer transactions and resolve complex concerns while meeting phone service metrics.
Workday Extend and Integration Manager
Genworth Financial
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Full Time
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25 days ago
Genworth Financial
Lead the design, development, and management of Workday integrations and Extend applications to ensure scalable HR technology solutions. Oversee the full project lifecycle, including requirements gathering, testing, and vendor coordination.
Lead independent model validations for actuarial, finance, investment, and data science models to ensure they are fit for purpose. Collaborate with model owners to identify issues, provide effective challenge on model rationale, and improve enterprise model risk management practices.
Lead and mentor multiple data engineering teams in the design, build, and maintenance of high-quality data products using Databricks. Establish engineering standards, optimize Spark performance, and oversee the migration from legacy analytical platforms to a modern streaming architecture.
Oversee the educational and support needs of the clinical field team to maintain high engagement and quality standards. Partner with leadership to expand the Field Partner Network and provide training to clinicians and providers.
Associate Actuary, Asset Projection, Actuarial Governance
Genworth Financial
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Full Time
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25 days ago
Genworth Financial
Responsible for scenario generation and asset projections using ESG and Moody's Axis platforms to support product lines and corporate requirements. The role involves implementing process modifications, validating model improvements, and adhering to actuarial governance policies.
Actuary, Asset Projection, Actuarial Governance
Genworth Financial
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Full Time
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25 days ago
Genworth Financial
Lead asset projections and scenario generation using Moody's AXIS and Economic Scenario Generators to support various product lines and corporate functions. Ensure all model updates comply with actuarial governance standards and align with broader Asset Liability Management strategies.
Design, build, and scale intelligent ML/AI systems and production-grade models on the Databricks Lakehouse platform. Lead the end-to-end ML lifecycle from concept and feature development to deployment and monitoring.
Senior Pega Business Solutions Architect
Genworth Financial
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Full Time
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25 days ago
Genworth Financial
Lead the design and delivery of end-to-end Pega solutions by translating business requirements into technical workflows and case lifecycles. Partner with stakeholders to ensure scalability, compliance, and alignment with enterprise architecture standards.
Design, build, and maintain scalable ETL/ELT pipelines and data models on the Databricks Lakehouse platform. Collaborate with cross-functional teams to deliver high-quality datasets for analytics, machine learning, and operational needs.
Partnership Implementation Specialist
Genworth Financial
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Full Time
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25 days ago
Genworth Financial
Manage the end-to-end implementation process for Affinity and Carrier partnerships from contracting to launch. Coordinate cross-functionally with Product, Marketing, and Legal teams to ensure timelines are met and scalable playbooks are developed.