Build and scale the AI-native Retention-as-a-Service delivery operation, owning the full renewals lifecycle from playbooks to execution. Drive gross revenue retention and forecasting accuracy while managing distributed teams and cross-functional partnerships.
Gainsight
11 Remote Job Openings at Gainsight
Drive end-to-end onboarding and delivery of the Gainsight platform for enterprise customers. Partner with executive sponsors to manage project scope, timelines, and business outcomes while mentoring project team members.
Manage the end-to-end employee lifecycle with a focus on global onboarding, workplace operations, and employee engagement programs. Serve as the primary point of contact for teammate requests via Zendesk and coordinate global office logistics.
Lead the GTM analytics center of excellence to drive smarter decision-making across bookings, pipeline, and customer lifecycle performance. Transform static BI dashboards into AI-enabled, self-service intelligence for Sales and Customer Success leadership.
Drive North America sales growth by providing data-informed insights, managing pipeline health, and aligning cross-functional execution. Support the NA Sales leader with operational needs, annual planning, and the coordination of recurring sales reviews.
Lead red and purple team assessments, including adversarial emulation and penetration testing across web, mobile, and wireless platforms. Develop technical reports for executive audiences and expand team capabilities through tool creation and threat intelligence research.
Lead complex, multi-workstream customer implementations from contract signature to validated business outcomes. Coordinate cross-functional teams and executive stakeholders to ensure solutions are delivered on time, within scope, and aligned with strategic goals.
Lead end-to-end renewal strategies for high-value, complex SaaS accounts to drive customer retention and revenue stability. Partner with cross-functional teams to mitigate churn risk and manage pricing, concessions, and restructuring discussions.
The role involves diagnosing and resolving technical issues for customers via phone and email while meeting SLA response and resolution targets. The analyst will document interactions, manage customer expectations, and collaborate cross-functionally with L1, L2, and L3 support teams.
Lead a team of Strategic Account Executives to acquire new enterprise logos and expand the multi-product footprint within the world's largest companies. Manage the annual bookings plan, drive pipeline generation, and serve as an executive sponsor for complex, high-value transactions.
Drive data-backed financial strategy by managing the annual operating plan, long-range financial models, and revenue forecasting. Prepare executive and board-level reporting while integrating AI tools to modernize FP&A processes.