The Executive Assistant will proactively manage complex global calendars and coordinate multi-leg international travel for senior leaders. They will also handle expense reporting, maintain confidential information, and leverage AI tools to support executive workflows.
The Principal Customer Success Manager will lead strategic client partnerships to drive retention, expansion, and advocacy while quantifying ROI for high-value accounts. They will act as a trusted advisor to executive stakeholders and collaborate cross-functionally to identify strategic opportunities and mitigate risks.
Build and scale the AI-native Retention-as-a-Service delivery operation, owning the full renewals lifecycle from playbooks to execution. Drive gross revenue retention and forecasting accuracy while managing distributed teams and cross-functional partnerships.
Drive end-to-end onboarding and delivery of the Gainsight platform for enterprise customers. Partner with executive sponsors to manage project scope, timelines, and business outcomes while mentoring project team members.
Drive North America sales growth by providing data-informed insights, managing pipeline health, and aligning cross-functional execution. Support the NA Sales leader with operational needs, annual planning, and the coordination of recurring sales reviews.
Lead the GTM analytics center of excellence to drive smarter decision-making across bookings, pipeline, and customer lifecycle performance. Transform static BI dashboards into AI-enabled, self-service intelligence for Sales and Customer Success leadership.
Lead red and purple team assessments, including adversarial emulation and penetration testing across web, mobile, and wireless platforms. Develop technical reports for executive audiences and expand team capabilities through tool creation and threat intelligence research.
Lead complex, multi-workstream customer implementations from contract signature to validated business outcomes. Coordinate cross-functional teams and executive stakeholders to ensure solutions are delivered on time, within scope, and aligned with strategic goals.
