Operate and scale secure systems for benefit administration while managing automated deployment pipelines and security tooling. Ensure environment stability and security through vulnerability management, network architecture, and intrusion prevention.
evermore
4 Remote Job Openings at evermore
Lead the end-to-end member and customer experience by overseeing the Care, Customer Success, and Print/Ship Operations functions. Responsible for setting the multi-year roadmap, managing the operating budget, and ensuring service quality and unit economics across the organization.
Lead the design and operation of a hybrid customer care system integrating AI agents and human workforce. Manage BPO vendor strategies, AI roadmaps, and operational metrics to optimize cost-to-serve and member experience.
Lead the People Operations function with a focus on performance management, talent development, and workforce strategy. Act as a strategic advisor to senior leadership to foster a high-performance culture and drive employee engagement.
