Act as the primary point of contact for technical support via phone, email, and chat while troubleshooting hardware and software issues. Log all interactions in the ticketing system and ensure timely resolution while maintaining high customer satisfaction.
The analyst will respond to incoming technical support requests via phone, email, and chat while logging all interactions in the ticketing system. They are responsible for providing first-level support for hardware and software issues and escalating complex problems when necessary.
Serve as the primary point of contact for technical support via phone, email, and chat while troubleshooting hardware and software issues. Document all interactions in the ticketing system and ensure timely resolution while maintaining high customer satisfaction.
The Director will lead the Cybersecurity Operations and Platform Delivery organization while shaping cybersecurity strategy for both the company and its clients. This role involves driving incident response, evaluating emerging technologies, and acting as a strategic advisor to executives and clients.
Lead high-severity security incident investigations and drive continuous improvement of SNOC monitoring, response workflows, and automation. Provide technical leadership and mentorship to junior engineers while developing detection capabilities and security runbooks.
You will provide security support for a government client, ensuring applications are configured according to FISMA standards and conducting security scans. Additionally, you will maintain security documentation and respond to security questions and issues.
