Act as the first point of contact for technical support via phone, email, and chat while troubleshooting hardware, software, and network issues. Log all interactions in the ticketing system and ensure timely resolution while maintaining high customer satisfaction.
The Service Desk Level 1 Analyst is responsible for responding to incoming technical support requests via phone, email, and chat while logging all interactions in the ticketing system. They will provide first-level support for hardware and software issues, resolve technical problems, and escalate complex issues as necessary.
Monitor security alerts and events across network, systems, and cloud platforms while performing initial threat triage. Collaborate with senior engineers to document incidents and maintain operational efficiency according to standard operating procedures.
The SOC Engineer I will monitor security alerts, perform initial threat triage, and escalate incidents across security, network, and cloud platforms. They are also responsible for maintaining accurate documentation and collaborating with senior engineers to improve operational efficiency.
You will provide security support for a government client, ensuring applications are configured according to FISMA standards and conducting security scans. Additionally, you will maintain security documentation and respond to security questions and issues.
