You will support client and internal projects through research, data analysis, process mapping, and documentation. Additionally, you will help capture requirements, test solutions, and build project management skills by tracking tasks and reporting progress.
The analyst will investigate and resolve application, workflow, and data issues while managing support tickets against service level agreements. They will also analyze recurring problems to recommend process improvements and maintain support documentation.
You will translate requirements into test cases and perform functional, regression, and API testing. Additionally, you will build automated tests, log defects, and collaborate with developers to verify fixes.
Maintain and troubleshoot cloud environments, application deployments, and managed services to ensure reliability and security. Improve CI/CD pipelines, automate operational tasks, and manage cloud resource usage and costs.
You will analyze business problems and design practical process improvements while facilitating stakeholder workshops to document requirements. Additionally, you will configure applications, manage project activities, and support testing, training, and user adoption.
