The Scheduler I serves customers by answering incoming calls to resolve requests, schedule appointments, and direct inquiries to appropriate departments. They are responsible for collecting accurate demographic, insurance, and medical information to facilitate patient care and billing.
Provide one-on-one breastfeeding education, encouragement, and support to WIC participants via phone, text, and in-person interactions. Maintain accurate client records and refer complex health concerns to appropriate lactation consultants or healthcare providers.
The RN Educator facilitates improvements in medical record documentation quality through staff training, audit investigations, and data analysis. They also develop educational strategies and collaborate with various departments to ensure accurate documentation and compliance.
The Coder II reviews medical record documentation to accurately assign diagnoses, procedures, and modifiers for statistical and reimbursement purposes. They also provide feedback on documentation issues and assist with the training of other coding staff.
