CrossCountry Freight Solutions

Serve as the primary point of contact for customers via phone, email, and chat to provide shipment quotes and status updates. Collaborate with internal operations and sales teams to ensure a professional and seamless customer experience.

Build and manage a portfolio of LTL freight customers through lead qualification and consultative sales. Focus on converting leads and maintaining long-term customer retention using a structured CRM process.

Manage insurance claims for auto liability, workers compensation, and physical property damage to ensure sound settlements and legal compliance. Recommend measures to reduce losses and coordinate with other departments to resolve escalated operational issues.