The Patient Advocacy Specialist will serve as a primary point of contact for Medicaid members, helping them navigate healthcare services and connect with community resources. They will document outreach, resolve barriers to care, and collaborate across teams to ensure an exceptional patient experience.
The Patient Advocacy Specialist will engage with Medicaid members to identify health-related social needs and connect them with appropriate community resources. They will also document outreach efforts, resolve service barriers, and collaborate across teams to ensure an exceptional patient experience.
The Director of Customer Success will lead the evolution of the CS function, defining playbooks and reporting cadences while managing relationships with key healthcare stakeholders. They will drive account retention and growth by leveraging performance data and acting as a strategic advocate for clients within the organization.
Guide patients through the diagnostic imaging scheduling process while coordinating with providers and imaging centers to ensure timely access to care. Proactively resolve patient issues and contribute to the improvement of operational workflows and the overall patient experience.
The Senior Provider Network Analyst will own the visibility layer for the Center of Excellence network by tracking performance and quality metrics. They will design recurring reports and dashboards while partnering cross-functionally to identify trends and risks.
The Manager, Growth and Reporting transforms complex healthcare analytics into executive-facing narratives and performance reports to drive client retention and expansion. This role bridges the gap between data production and client action, creating scalable reporting frameworks and business cases for wallet-share growth.
Own the analytics pipeline for population health, focusing on claims records, eligibility files, and MAO-004 reconciliation data. Responsible for care-gap identification, billing reconciliation, and automating measurement cycles to ensure billing-grade accuracy.
Establish the Customer Success function from the ground up, including playbooks, health-scoring, and reporting cadences. Serve as the primary strategic advisor to executive HR and Benefits leaders for Fortune 100 accounts to drive retention and growth.
Own the day-to-day commercial contracting function, including negotiating and drafting MSAs, SaaS agreements, and vendor contracts. Partner with cross-functional leaders to accelerate deal velocity while managing legal and regulatory risks.
Own the negotiation and drafting of a wide range of commercial agreements including MSAs, SaaS, and BAAs to support company growth. Partner cross-functionally to streamline legal operations and provide strategic advice on privacy, product, and operational matters.
Lead the end-to-end management of RFPs, RFIs, and security questionnaires to support commercial growth. Build and maintain a scalable proposal infrastructure and content library while coordinating with cross-functional stakeholders.
Build and scale the commercial operating foundation, serving as the operational backbone for Sales, Marketing, Finance, and Operations. This includes owning HubSpot administration, managing pipeline governance, and establishing scalable reporting and operating cadences.
Lead and scale the Protect Seniors population health program by managing the end-to-end value chain from data intake to outcome validation. Build and maintain strategic relationships with health plan and primary care provider partners to drive clinical and financial impact.
