Serve as a Tier 2 escalation point for complex technical issues involving payment gateways, APIs, and transaction processing. Collaborate with engineering and product teams to troubleshoot system integrations and maintain internal documentation.
Manage relationships with assigned ISV channel partners, supporting satisfaction, retention, revenue growth, and alignment with business objectives. Forecast and analyze partner performance, identify pricing and margin opportunities, and collaborate on business plans, go-to-market initiatives, and sales strategies.
The Risk Supervisor leads daily operations for the risk team, overseeing merchant risk monitoring, transaction reviews, and fraud mitigation strategies. They are responsible for team development, managing escalated cases, and ensuring compliance with regulatory and network standards.
The Risk Supervisor leads the daily operations of the risk team, overseeing merchant risk monitoring, fraud investigations, and transaction reviews. They are responsible for team development, managing risk controls, and ensuring compliance with industry standards and internal policies.
The Forward Deployed Engineer will lead technical discovery sessions and design AI-enhanced payment workflows for SaaS partners. They are responsible for managing integrations from sandbox to production while creating reusable AI-assisted delivery assets.
The Payment Sales Specialist will conduct merchant statement analysis and provide actionable insights to partners. They will also support negotiations and help close deals while managing pipeline activities related to partner-sourced leads.
The Partner Account Manager is responsible for driving revenue growth and maximizing profitability across an assigned book of ISV channel partners. This includes serving as the primary point of contact for partners, developing business plans, and analyzing partner performance.
