The Customer Care Specialist will serve as the primary point of contact for customers, providing support via phone, email, chat, and social media. They are responsible for resolving inquiries, managing complaints, and collaborating with internal teams to ensure high customer satisfaction.
The Case Manager provides comprehensive assessment, planning, and service coordination to resolve client and tenant issues. They maintain accurate documentation in the operations database and advocate for clients to ensure service standards and compliance.
The specialist serves as the primary contact for clients to resolve inquiries and troubleshoot technical issues. They are also responsible for tracking support KPIs and managing client data within the CRM to optimize operations.
