The Account Manager is responsible for maintaining and expanding relationships within an assigned territory to drive sales of add-on products and services. They will manage the full sales cycle, including pipeline tracking, contract negotiation, and coordinating customer demos.
The role involves performing software upgrades and patches in customer and internal environments while supporting infrastructure deployments. You will also coordinate upgrade schedules, maintain documentation, and assist in troubleshooting build and deployment issues.
The consultant will act as a subject matter expert to guide public safety agencies through the configuration, testing, and implementation of CAD software. They are responsible for delivering training, analyzing customer processes, and ensuring successful project go-lives.
This role is responsible for planning, directing, and coordinating project activities and resources for public safety software implementations. It serves as the primary client contact while managing internal departments and vendors to ensure on-time project delivery.
The consultant will act as a subject matter expert to assist customers with finance software implementations, system configurations, and workflow optimization. They are responsible for managing project tasks, maintaining strong client relationships, and ensuring high customer satisfaction throughout the project lifecycle.
The Lead Project Manager will oversee the governance, tracking, and reporting of enterprise-wide AI initiatives to ensure they meet strategic objectives. This role acts as the primary coordinator between AI initiative owners, the Enterprise PMO, and executive leadership to drive operational discipline.
The Senior Director will lead the internal IT organization through an AI-first transformation, overseeing all IT domains and representing IT on the AI Innovation Committee. They are responsible for crafting the AI roadmap, managing IT budgets, and ensuring 99.9% uptime for AI platforms.
The Product Manager will own the strategy and lifecycle of the Records Management Software, guiding cross-functional teams to evolve the product. They will balance user needs, business objectives, and technical feasibility to deliver AI-informed, mission-critical software solutions.
Provide second-tier technical support to customers via phone, web, and email while diagnosing and resolving application issues. Collaborate with internal teams to advocate for customers and maintain accurate knowledge base content.
The Solutions Consultant supports the sales process by evaluating client needs and delivering tailored product demonstrations. They collaborate with Account Executives to craft business solutions and contribute technical content for proposals and RFPs.
