The Senior Director will lead the internal IT organization through an AI-first transformation, overseeing all IT domains and representing IT on the AI Innovation Committee. They are responsible for crafting the AI roadmap, managing IT budgets, and ensuring 99.9% uptime for AI platforms.
The Product Manager will own the strategy and lifecycle of the Records Management Software, guiding cross-functional teams to evolve the product. They will balance user needs, business objectives, and technical feasibility to deliver AI-informed, mission-critical software solutions.
The Product Manager will own the product roadmap and lifecycle for CCE software, balancing user needs with business objectives and technical feasibility. They will lead cross-functional teams to deliver mission-critical features while integrating AI and automation to improve dispatcher efficiency.
The consultant will act as a subject matter expert to assist customers with system configuration, workflows, and software implementation. They are responsible for building strong client relationships and ensuring project tasks and deliverables are completed to a high standard.
Provide second-tier technical support to customers via phone, web, and email while diagnosing and resolving application issues. Collaborate with internal teams to advocate for customers and maintain accurate knowledge base content.
The consultant will act as a subject matter expert for Naviline software, assisting customers with system configuration, implementation, and business requirement alignment. They will also perform system demonstrations and maintain strong relationships with clients to ensure project success and high customer satisfaction.
Provide second-tier technical support to customers via phone, web, and email to diagnose and resolve application issues. Collaborate with internal teams to escalate complex problems and contribute to the company's Knowledge Base.
The Account Manager is responsible for maintaining and expanding relationships within an assigned territory to drive sales of add-on products and system renewals. They will manage the full sales cycle, including pipeline tracking in Salesforce, contract negotiation, and coordinating customer demonstrations.
The Solutions Consultant supports the sales process by evaluating client needs and delivering tailored product demonstrations. They collaborate with Account Executives to craft business solutions and contribute technical content for proposals and RFPs.
