The Program Coordinator provides day-to-day operational oversight for crisis services staff, ensuring high-quality service delivery across telephonic, chat, and dispatch channels. This role also involves analyzing operational data, coordinating with community partners, and supporting staff through training and performance management.
The Contact Center Specialist serves as the first point of contact for patients, providing screening, scheduling, and support while striving for single-call resolution. They are responsible for documenting demographic information, verifying insurance, and managing referrals within CRM and EMR systems.
Provide outbound telephonic support and crisis intervention for individuals at moderate to high risk of suicide. Monitor progress, maintain detailed call reports, and facilitate linkage to appropriate mental health resources.
The Financial Navigator assists clients in identifying and securing funding sources for behavioral health services. They are also responsible for monitoring and reporting regional financial metrics and coordinating resource applications.
The therapist provides individual and family counseling to youth in crisis to stabilize symptoms and prevent restrictive placements. Responsibilities include maintaining a caseload of six families, conducting therapy sessions in homes or the community, and completing web-based documentation.
Provide individual and family counseling for youth in crisis to stabilize symptoms and prevent restrictive placements. Conduct therapy sessions within the home and community while maintaining a caseload of approximately six families.
The Crisis Care Consultant provides brief clinical screenings, risk assessments, and crisis intervention for individuals experiencing acute mental health crises. They are also responsible for service linkage, outreach, and maintaining compliance with clinical and ethical standards.
The Implementation Science Specialist leads organizational transformation by bridging the gap between research and clinical practice. They collaborate with multi-disciplinary teams to promote evidence-based practices and design effective change strategies.
The therapist will conduct diagnostic assessments, develop treatment plans, and provide individual therapy for clients with mental health and substance use disorders. They are also responsible for maintaining accurate concurrent documentation and coordinating with a multi-disciplinary team.
Provide administrative and clinical support for a behavioral health clinic, including managing prior authorizations and triaging medication-related calls. Ensure continuity of care by maintaining medical records and collaborating with providers and community partners.
