Manage a caseload of oncology patients by providing clinical triage, scheduling, and coordination while acting as a primary advisor to ensure program utilization. Contribute to operational improvements and support team members through mentorship and knowledge sharing.
You will design and evolve high-scale data architecture and dbt models to create trusted data products across the organization. Additionally, you will build self-service analytics experiences and establish governance frameworks to ensure data accuracy and accessibility.
The Provider Account Manager will lead the end-to-end implementation process for new healthcare providers and manage ongoing relationships to ensure operational success. They will also orchestrate cross-functional workflows and resolve complex escalations to maintain high-quality service delivery.
Support the clinical business intelligence team by translating clinical concepts into structured code logic for claims and quality reporting. Review code sets to ensure they are clinically appropriate and defensible for specific healthcare use cases.
This role is directly responsible for interfacing with Center of Excellence providers, managing the entire implementation process from contract signature to go-live, and supporting ongoing account management operations. Key duties include developing KPIs, tracking outcomes, troubleshooting escalations, and managing senior-level provider relationships.
The Patient Access Coordinator will provide high-quality patient support via phone and digital channels by following established scripts and workflows, guiding patients through basic registration, eligibility questions, and next steps with clarity. Key duties include accurately documenting patient interactions, handling routine questions, and knowing when to escalate complex issues to senior team members.
The specialist will provide comprehensive, non-medical support throughout the entire episode of care, acting as the patient’s advocate to create a welcoming and comforting end-to-end experience. Responsibilities include guiding patients through the Carrum program, providing cost/quality instruction, and working closely with clinical teams and cross-functional departments.
