Capella University

The Academic Coach serves as the primary contact for learners, providing personalized coaching, mentoring, and academic planning to ensure program completion. They proactively monitor learner progress, mitigate academic risks, and collaborate with faculty to remove barriers to success.

Provide instructional and academic support to learners through 1:1 coaching, resource creation, and facilitating study sessions. Manage online courseroom discussions and assess learner comprehension using formal and informal evaluations.

The Associate Enrollment Specialist supports prospective students through the full enrollment lifecycle by educating them on degree programs, financing, and licensure. They manage a pipeline of warm leads via phone, chat, and email to help students make informed decisions about their educational goals.