The Client Experience Specialist serves as the primary point of contact for clients, managing onboarding, project coordination, and ongoing communication. They are responsible for auditing lead performance, resolving issues, and ensuring client satisfaction through proactive support and detailed reporting.
The Content Writer is responsible for crafting high-quality, search-optimized content that aligns with client goals and SEO guidelines. They will conduct keyword research, manage content across multiple accounts, and ensure all deliverables meet quality and formatting standards.
The Web Designer & Developer owns the end-to-end website build process, managing approximately 10 active projects from concept to launch. They are also responsible for providing ongoing technical support, implementing performance optimizations, and leveraging AI tools to improve team efficiency.
The PPC Specialist is responsible for managing and optimizing paid media campaigns across multiple platforms to meet performance KPIs. They must collaborate with internal teams to build holistic marketing strategies and ensure all client-facing documentation and reports are accurate and insightful.
The SEO Specialist is responsible for developing and executing data-driven SEO strategies to drive organic growth and improve site performance. They will manage multiple client accounts, implement technical optimizations, and collaborate cross-functionally with content, web, and PPC teams.
The Web Manager leads the web team by overseeing project pipelines, ensuring high-quality builds, and providing technical mentorship. They act as a bridge between departments to optimize workflows, integrate AI tools, and maintain strict technical standards for all client websites.
The Systems & Automation Specialist will manage system integrations, oversee automation workflows, and conduct quality assurance to ensure high-quality delivery. They will also serve as a primary client-facing contact for system strategy, troubleshooting, and onboarding analysis.
The SEO Manager leads the SEO team to deliver high-quality services, manages client accounts, and ensures adherence to internal processes and performance goals. They also provide strategic guidance, conduct quality assurance reviews, and mentor team members to support their professional growth.
