The analyst will perform L1 Customer Due Diligence and Enhanced Due Diligence reviews while managing high-volume onboarding queues. They are also responsible for monitoring transaction alerts and conducting investigations to mitigate financial crime risks.
Provide quality customer support to global users across various communication channels including email, live chat, and social media. Monitor and process merchant payments while coordinating with internal teams to resolve transaction-related issues.
Design, deploy, and maintain high-availability PostgreSQL clusters in AWS environments using Infrastructure as Code. Ensure system reliability through proactive monitoring, performance tuning, and robust disaster recovery strategies.
Lead the end-to-end security architecture for the custody stack, including key management, transaction authorization, and wallet segregation. Define crypto-specific security standards and manage incident response procedures for on-chain and digital asset scenarios.
You will be responsible for managing the organization's liquidity position, ensuring efficient cash utilization, and maintaining compliance with regulatory and internal requirements. This includes overseeing cash flow forecasting, developing liquidity risk metrics, and executing funding strategies to support business growth.
Build and manage a network of KOLs, influencers, and strategic marketing partners to increase brand awareness. Oversee end-to-end influencer campaigns from conceptualization and budget negotiation to execution and reporting.
Support global onboarding and KYC processes while monitoring internal case trends to improve efficiency. Collaborate with cross-functional teams to maintain internal knowledge resources and provide operational support.
The Head of Operations will oversee daily activities across trading, payments, and client lifecycle while establishing robust operational processes and controls. They will also act as the primary point of contact for regulators, specifically VARA, ensuring full compliance with local policies and risk management frameworks.
