You will be responsible for managing the organization's liquidity position, ensuring efficient cash utilization, and maintaining compliance with regulatory and internal requirements. This includes overseeing cash flow forecasting, developing liquidity risk metrics, and executing funding strategies to support business growth.
Develop and enforce quality assurance standards and SOPs for customer support teams. Monitor performance metrics, conduct ticket reviews, and provide training to improve agent performance.
Build and manage a network of KOLs, influencers, and strategic marketing partners to increase brand awareness. Oversee end-to-end influencer campaigns from conceptualization and budget negotiation to execution and reporting.
Support global onboarding and KYC processes while monitoring internal case trends to improve efficiency. Collaborate with cross-functional teams to maintain internal knowledge resources and provide operational support.
The Head of Operations will oversee daily activities across trading, payments, and client lifecycle while establishing robust operational processes and controls. They will also act as the primary point of contact for regulators, specifically VARA, ensuring full compliance with local policies and risk management frameworks.
This role involves working as a Senior Backend Engineer, focusing on development tasks using Python. The position is associated with the BTSE Management Office.
