You will prototype, build, and productionize end-to-end AI features while collaborating with product and design teams. You will also design backend systems, data models, and evaluation harnesses to ensure high-quality, reliable AI-powered workflows.
The role involves responding to customer inquiries via Slack, email, and chat while diagnosing and resolving technical issues. Additionally, the representative will maintain Help Center content and lead onboarding sessions for Freemium and trial customers.
Manage a portfolio of Mid-Market customers from post-sale handoff through renewal to drive adoption and value realization. Act as a strategic advisor to Talent and HR leaders while collaborating internally to improve the customer success motion.
Lead the scaling of the AI-driven 'Screen' product by managing implementation, adoption, and pilot conversions for enterprise customers. Act as a bridge between customers and the Product/Engineering teams to shape product direction through market insights.
Own the end-to-end delivery of major AI features, from prompt engineering and backend logic to frontend interactions. Focus on improving the quality, accuracy, and speed of AI-generated outputs for interview intelligence tools.
