The role involves responding to customer inquiries via Slack, email, and chat while diagnosing and resolving technical issues. Additionally, the representative will maintain Help Center content and lead onboarding sessions for Freemium and trial customers.
BrightHire
6 Remote Job Openings at BrightHire
Manage a portfolio of Mid-Market customers from post-sale handoff through renewal to drive adoption and value realization. Act as a strategic advisor to Talent and HR leaders while collaborating internally to improve the customer success motion.
The role focuses on building the technical confidence layer in enterprise sales cycles by designing and validating product workflows within complex talent systems. Responsibilities include managing POCs, creating technical assets, and ensuring seamless handoffs from pre- to post-sales.
Design and scale an AI-enabled revenue engine by building intelligent workflows for account prioritization and campaign automation. Architect the data and systems necessary to optimize customer touchpoints and increase productivity for AEs and SDRs.
Lead the scaling of the AI-driven 'Screen' product by managing implementation, adoption, and pilot conversions for enterprise customers. Act as a bridge between customers and the Product/Engineering teams to shape product direction through market insights.
Own the end-to-end delivery of major AI features, from prompt engineering and backend logic to frontend interactions. Focus on improving the quality, accuracy, and speed of AI-generated outputs for interview intelligence tools.
