Act as the technical escalation point for Tier 1 support to resolve complex software and infrastructure issues. Design and implement automated workflows using tools like Superblocks and n8n to optimize support operations.
Blackpoint Cyber
12 Remote Job Openings at Blackpoint Cyber
Provide expert-level technical support for complex software issues escalated from Tier 1, focusing on microservices and APIs. Optimize support workflows and automate routine tasks using tools like Zendesk, n8n, and Tines.
Lead the development of front-end and back-end components for cybersecurity products using a modern full-stack. Drive business-critical outcomes by designing scalable architectures and mentoring other engineers through complex projects.
The MSP Customer Marketing Manager drives growth and retention within the existing MSP customer base through lifecycle campaigns, adoption programs, and enablement content. This role partners with Expansion and Customer Success teams to execute marketing-led strategies that increase product utilization and upsell opportunities.
Lead the technical support function by implementing AI-driven triage and automation to scale resolution for MSP partners. Own all support KPIs and collaborate cross-functionally with Product and Engineering to translate field intelligence into product improvements.
Lead and scale the Client Success function by aligning onboarding, support, and account management to drive partner satisfaction and retention. Deploy AI-powered tooling and predictive analytics to automate the partner journey and proactively manage churn risk.
Cyber Threat Intelligence Analyst SkillBridge Internship
Blackpoint Cyber
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Full Time
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a month ago
Blackpoint Cyber
The analyst will gain hands-on experience in cyber threat analysis, reporting, and intelligence operations while collaborating with the SOC. Key tasks include identifying indicators of compromise, profiling threat actors, and developing actionable intelligence products.
MDR Analyst SkillBridge Intern (Day Shift M-F 8 AM - 4 PM ET)
Blackpoint Cyber
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Full Time
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2 months ago
Blackpoint Cyber
The analyst will conduct lead-less threat hunting and investigate anomalous network events within a 24/7 Security Operations Center. They will also develop incident analysis reports and collaborate with team members to improve SOC efficiency and threat detection processes.
The Security Compliance Analyst will lead internal security compliance initiatives, including framework mapping, policy refinement, and continuous control monitoring. They will also support internal and external audits while managing third-party risk and security awareness programs.
You will build and maintain integrations with third-party platforms using TypeScript, React, Node.js, and Kubernetes to power real-time threat detection. You will also leverage AI coding tools to accelerate development and contribute to system architecture design.
Jr. Security Automation Engineer Skillbridge Intern
Blackpoint Cyber
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Full Time
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4 months ago
Blackpoint Cyber
The role involves designing, developing, and maintaining security automation tools and scripts, primarily using Python, to improve the SOC's efficiency and response capabilities. Responsibilities also include leveraging APIs for data aggregation and report generation, and collaborating with the Security Operations team to innovate detection logic and automation based on the current threat landscape.
MDR Analyst Skillbridge Intern - Swing Shift (4pm - 12am ET)
Blackpoint Cyber
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Full Time
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4 months ago
Blackpoint Cyber
The analyst will analyze and evaluate anomalous network and system events in a 24x7x365 Security Operation Center environment by conducting lead-less threat hunting. Responsibilities also include collaborating on threat research, developing incident analysis reports, and improving SOC efficiency through process design.
